Hannah Nation
Rydal,GA
Summary
Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Overview
4
4
years of professional experience
Work History
Optometric Assistant
Visionworks
03.2016 - 08.2016
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Backroom Associate
Acadmey Sports And Outdoors
09.2015 - 01.2016
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
Customer Service Cashier
Halloween City
09.2015 - 10.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service
Goodwill
02.2015 - 08.2015
- Basic register skills, Recovery, , Stocking, Processing, Pricing, Housekeeping
Customer service
KOHL’S
07.2014 - 02.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Located items from sales floor to backroom for in-house shipping
Customer Service Cashier
Dollar General
10.2012 - 06.2014
- Provided superior, leadership; completed store opening and closing procedures within company guidelines
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Education
Associate's Degree - Pharmacy Technology
Daymar College - Clarksville
Clarksville, TN05.2017
Associate's - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL2016
Career Diploma - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2015
Skills
- Microsoft Word, PowerPoint, Excel and Outlook
- Balances individual and team responsibilities
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Terminology
- Medical Records Management for the Billing Specialist
- Medical Practice Management Systems
- Payment Posting, Denials, Appeals, Referrals
- Accounts Receivable
- Electronic Medical Records (EMR), Electronic Health Records (EHR)
- Insurance Verification, Reimbursement Systems
- Medical Basics and Healthcare Claim Cycle, Healthcare Payers, Third Party Payers
- HIPPAA Compliance, Medical Charts
- Basic Anatomy and Physiology
- Healthcare Settings, Computer Systems and Software Applications for the Medical Office, Appointment Setting
Timeline
Optometric Assistant
Visionworks
03.2016 - 08.2016
Customer Service Cashier
Halloween City
09.2015 - 10.2015
Backroom Associate
Acadmey Sports And Outdoors
09.2015 - 01.2016
Customer Service
Goodwill
02.2015 - 08.2015
Customer service
KOHL’S
07.2014 - 02.2015
Customer Service Cashier
Dollar General
10.2012 - 06.2014
Associate's Degree - Pharmacy Technology
Daymar College - Clarksville
Associate's - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Career Diploma - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
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