HANNAH NAW PHA
Saint Paul,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Hardworking and passionate job seeker with strong organizational skills eager to secure staff coordinator position. Ready to help team achieve company goals and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Metro Home Health Care
08.2021 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Warehouse Specialist
Precision Coatings Inc
01.2023 - 05.2023
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
Restaurant Waiter
Miko Thai Kitchen
04.2021 - 11.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Childcare Volunteer
Faith Missionary Church
08.2018 - 11.2019
- Created safe, learning-focused environment for all children under care
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Balanced schedules to provide optimal rest, play and educational periods
- Organized and planned age-appropriate lessons involving reading, crafts, music, and movement
- Assisted children in development of social, communication and problem-solving skills.
- Enhanced children''s social skills by organizing group activities and team-building exercises.
Restaurant Waitress
Chiang Mai Thai Restaurant
06.2017 - 01.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Collaborated closely with other team members to provide seamless service during busy shifts.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Cashier
Kroger
02.2016 - 07.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
North Central High School
Indianapolis, IN05.2018
Certification Program in Medical Assisting -
J Everett Light Career Center
Indianapolis, IN05.2018
Associate of Science - Clinical Laboratory Science
Indiana University - Purdue University
Indianapolis, IN350 Hours Nail Tech Course - Nail Technician
Patra V Pro Beaute Institute
Brooklyn Park, MN10.2023
Skills
- English, Burmese, Lisu and Thai Fluency
- Strong Reading and writing skills
- High-energy attitude
- Problem-solving abilities
- Observational skills
- Organizational skills
- Documentation
- Customer relations
- Plan Implementation
- Conflict resolution
- Strong Ethics
- Dependable and Responsible
Languages
Thai
Native or Bilingual
Lisu
Native or Bilingual
Burmese
Full Professional
English
Full Professional
Timeline
Warehouse Specialist
Precision Coatings Inc
01.2023 - 05.2023
Personal Care Assistant
Metro Home Health Care
08.2021 - Current
Restaurant Waiter
Miko Thai Kitchen
04.2021 - 11.2022
Childcare Volunteer
Faith Missionary Church
08.2018 - 11.2019
Restaurant Waitress
Chiang Mai Thai Restaurant
06.2017 - 01.2019
Cashier
Kroger
02.2016 - 07.2016
High School Diploma -
North Central High School
Certification Program in Medical Assisting -
J Everett Light Career Center
Associate of Science - Clinical Laboratory Science
Indiana University - Purdue University
350 Hours Nail Tech Course - Nail Technician
Patra V Pro Beaute Institute
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