Hannah Nelson
Thousand Oaks,US
Summary
Organized and detail-oriented professional with experience in office administration, IT operations, and creative problem-solving. Skilled in managing daily administrative functions, coordinating schedules, maintaining accurate records, and streamlining workflows. Adept at creating clear documentation, improving organizational systems, and supporting teams to achieve business goals. Known for a proactive approach, strong communication skills, and the ability to balance efficiency with a positive, collaborative work style. Eager to contribute administrative expertise to support the success of a dynamic and forward-thinking organization.
Overview
4
4
years of professional experience
Work History
IT Operations Specialist
Big Brand Tire & Service
12.2023 - 04.2025
- Managing and overseeing IT operations to ensure the smooth functioning of technology systems.
- Providing professional and operational guidance to the IT team and new tier 1 supports.
- Implementing IT help-desk systems and tools, resulting in a 45% improvement in IT support response time.
- Streamlining IT operations by automating manual processes, resulting in a 12% reduction in IT costs.
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Standardized hardware and software procurement, reducing costs and improving overall system compatibility.
Tier 1 IT Support
Big Brand Tire & Service
03.2022 - 12.2023
- Worked as a Tier 1 Support at Big Brand Tire & Service, providing technical support and assistance to end-users. My responsibilities included:
- Provided technical support and assistance to end-users, troubleshooted and resolved hardware and software issues.
- Assisted in growing IT operations by providing professional and operational guidance to new tier 1 supports.
- Documented customer support processes and procedures, resulting in a reduction in customer support errors.
- Self-motivated, with a strong sense of personal responsibility.
Operations Administrator
Quantum Alpha Gaming Studios
09.2021 - 11.2023
- Worked as an Operations Administrator at Quantum Alpha Gaming Studios, where I managed and coordinated operational activities. My responsibilities included:
- Coordinated and managed operational activities to ensure efficient and effective processes.
- Contributed to the growth and development of operational procedures and strategies.
- Developed and implemented policies and procedures that improved operational efficiency.
Education
Software Engineering Bootcamp -
CSU Long Beach
Long Beach, CA03.2022
Bachelor of Arts - Digital Illustration And Web Design
CSU Channel Islands
Camarillo, CA12.2021
Skills
- Leadership Skills
- Organizational Skills
- Computer Skills
- Communication Skills
- Time Management
- Problem Solving
- Adaptability
- Database Management
- Effective Time Management
- Software Support
- Technical Support
- Technical Administration
Languages
French
Native or Bilingual
Timeline
IT Operations Specialist
Big Brand Tire & Service
12.2023 - 04.2025
Tier 1 IT Support
Big Brand Tire & Service
03.2022 - 12.2023
Operations Administrator
Quantum Alpha Gaming Studios
09.2021 - 11.2023
Software Engineering Bootcamp -
CSU Long Beach
Bachelor of Arts - Digital Illustration And Web Design
CSU Channel Islands
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