Hannah Nemitz
Manistee,NI
Summary
Dynamic and results-oriented professional with extensive experience at Filer Credit Union, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and workflow optimization, significantly improving team productivity. Skilled in financial transactions and proficient in Canva, Capcut, and Photoshop, demonstrating a blend of technical and interpersonal abilities to drive success.
Overview
1
1
year of professional experience
Work History
Member Service Representative 1 Float
Filer Credit Union
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Service Representative 2
Filer Credit Union
04.2024 - 11.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service representatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate Of General Studies - General Studies
West Shore Community College
Scottville, MI05.2024
Diploma - General Studies
Manistee High School
Manistee, MI05.2018
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Workflow optimization
- Multichannel communication
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Product knowledge
- Work prioritization
- Well versed in Social Media platforms
- Community involvement
- Use of Canva, Capcut, and Photoshop
Timeline
Member Service Representative 1 Float
Filer Credit Union
11.2024 - Current
Member Service Representative 2
Filer Credit Union
04.2024 - 11.2024
Associate Of General Studies - General Studies
West Shore Community College
Diploma - General Studies
Manistee High School
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