Hannah Nicholson
Vancouver,WA
Summary
Esthetician and owner of Bloom Beauty Bar with a proven track record in client education and personalized skincare solutions. Recognized for exceptional customer service and goal-oriented problem-solving. Skilled in advanced treatments like microneedling and chemical peels, fostering lasting client relationships through attentive care and outstanding results. Former experience waiting tables at a high-end restaurant, with high expectations from management, have prepared me to get back into the hospitality industry.
Overview
14
14
years of professional experience
Work History
Esthetician/Owner
Bloom Beauty Bar
06.2021 - 12.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microneedling, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
Production Associate
Custom Ink
04.2016 - 06.2020
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
Shift Manager
Fuzzy's Taco Shop
07.2013 - 03.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
Waitress
Blue Sushi Sake Grill
01.2011 - 06.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Esthetician's License - Skincare
Ogle School of Beauty
Fort Worth, TX11.2011
Skills
Excellent customer service
Tableside manners
Efficient
Goal-minded problem solver
Willingness to grow and learn
Timeline
Esthetician/Owner
Bloom Beauty Bar
06.2021 - 12.2024
Production Associate
Custom Ink
04.2016 - 06.2020
Shift Manager
Fuzzy's Taco Shop
07.2013 - 03.2016
Waitress
Blue Sushi Sake Grill
01.2011 - 06.2013
Esthetician's License - Skincare
Ogle School of Beauty
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