Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Nickle

Bolingbrook,United States

Summary

I have been in fast food services for 5 years. At 17 years old, I was promoted to Assistant Manager working for Jimmy Johns, it was my first job. My second job was working as a Shift Leader at Panda Express with only working there for three months before I was promoted. I am quick at picking up pace and determined to run smooth shifts. I am fully invested in building a strong, motivated team to consistently deliver high-quality results against challenging targets. Some challenges may be relevant to issues with customers. I have plenty of customer service techniques to defuse tension. I am a hardworking employee with customer service, multitasking and time management abilities.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Raising Canes
10.2023 - Current
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Warehouse Sorter

FedEx:Ground
05.2023 - 06.2023
  • Maintained a clean and organized work environment, ensuring safety standards were consistently met.
  • Supported quality control initiatives by inspecting items during the sorting process to identify damages or defects.
  • Collaborated effectively with team members to optimize workflow and streamline the sorting process.
  • Followed safety protocols while handling hazardous materials.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Organized and lifted heavy packages into the back of a trailer to prepare for transportaion.

Shift Leader

Panda Express
03.2020 - 06.2023
  • Completed side tasks by restocking condiments and cleaning refrigerators
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
  • Completed opening, closing and shift change tasks by following company guidelines
  • Coached team members to increase productivity and reduce workplace accidents
  • Completed opening and closing duties to facilitate business operations
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns
  • Promoted food items, beverages and desserts to increase sales
  • Kept customer and food preparation areas clean and well-organized
  • Served orders to customers at windows, counters and tables
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Delegated tasks to employees and monitored activities and task completion
  • Uphold company standards and compliance requirements for operations
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor

Assistant Manager

Jimmy John's
01.2019 - 03.2020
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted with developing and implementing marketing strategies to improve sales and profitability
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Oversaw daily operations, maintenance and administration of various properties
  • Assisted in store opening by setting up office space, computers and cash registers

Education

Some College - General Education

Joliet Junior College
Joliet, IL

Skills

  • Staff development
  • Team Supervision
  • Client support
  • Issue resolution
  • Experience in leadership
  • Improvement plan knowledge
  • Customer service
  • Training & development
  • Team building
  • Basic math

Timeline

Restaurant Manager

Raising Canes
10.2023 - Current

Warehouse Sorter

FedEx:Ground
05.2023 - 06.2023

Shift Leader

Panda Express
03.2020 - 06.2023

Assistant Manager

Jimmy John's
01.2019 - 03.2020

Some College - General Education

Joliet Junior College

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Hannah Nickle