Open To Work
Hi, I’m
Hannah Nordeen
Virginia Beach,VA
Work Preference
Timeline
Young Musicians of Virginia
High School Diploma from Music
07.2026 - 06.2022
Customer Service Manager
Hobby Lobby
05.2024 - 12.2025
Graphic Designer
High Tower Ministries, Int.
06.2021 - Current
Receptionist
High Tower Ministries, Int.
03.2019 - Current
Work History
High Tower Ministries, Int.
Graphic Designer
06.2021 - Current
Job overview
- Developed creative design for print materials, event brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied color theory and composition techniques to construct appealing designs.
- Implemented feedback and suggestions from clients to improve designs.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Developed graphics and visual content for social media campaigns.
- Developed logos and promotional material for businesses.
High Tower Ministries, Int.
Receptionist
03.2019 - Current
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Greeted visitors, callers and members of congregation courteously and promptly
- Coordinated office events, seminars and meetings for staff and clients.
Hobby Lobby
Customer Service Manager
05.2024 - 12.2025
Job overview
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing orders.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored shift changes to uphold successful operations strategies.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Supervised and trained staff on product knowledge and customer service.
Overview
7
years of professional experience
Education
Young Musicians of VirginiaVirginia Beach, VA
High School Diploma from Music
07.2026 - 06.2022
University Overview
Skills
- Calm demeanor
- Scheduling appointments
- File management
- Meeting coordination
- Organization skills
- Verbal and written communication
- Phone etiquette
- Greeting and seating clients
- Time management
- Cash handling expertise
- Guest inquiries
- Credit and cash transactions
- Training and onboarding
- Team collaboration
- Customer assistance
- Product knowledge
- Money handling
- Issue resolution
- Attention to detail