Hannah North
Sandusky ,OH
Summary
Compassionate Patient Care Technician with experience at Firelands Regional Medical Center, skilled in vital signs monitoring and patient advocacy. Recognized for delivering exceptional patient support and maintaining high-quality care standards under pressure. Adept at fostering teamwork and providing emotional support, ensuring a positive experience for patients and their families.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
Firelands Regional Medical Center
09.2024 - Current
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Team Member
Chick-fil-A
06.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Some College - Radiology
Bowling Green Firelands University
Sandusky OhioSkills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Blood glucose monitoring
- Specimen collection
- Feeding assistance
- Patient positioning
- Adaptable
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- EKG interpretation
- Mobility assistance
- Information protection
- Infection prevention
- Emotional support
- Medical equipment operation
- Hospice and palliative care
- Sterilization techniques
- Active listening
- Compassionate care
- End-of-life care
- Safety protocols
- Patient advocacy
- Health monitoring
- Monitoring patient conditions
- Vitals documentation
- Patient assistance
- Basic nursing care
- Bed preparation
- Patient hygiene management
- Restocking supplies
- Time management
- HIPAA compliance
- Patient-focused care
- Vital signs
- Recording vital signs
- Calm under stress
- Empathy and compassionate care
- Direct patient care
- CPR/AED
- Medical terminology knowledge
- Patient care
- Patient care technician (PCT)
- Responding to emergencies
- Collecting vital signs
- Inpatient care
- Emotional and social support
Timeline
Patient Care Technician
Firelands Regional Medical Center
09.2024 - Current
Team Member
Chick-fil-A
06.2023 - 05.2024
Some College - Radiology
Bowling Green Firelands University
Similar Profiles
Jessica FortunaJessica Fortuna
Infusion Center Charge Nurse at Firelands Regional Medical CenterInfusion Center Charge Nurse at Firelands Regional Medical Center
Kyle CordleKyle Cordle
Respiratory Therapist at Firelands Regional Medical CenterRespiratory Therapist at Firelands Regional Medical Center
Kyler Capizzi RNKyler Capizzi RN
Licensed Practical Nurse IV at Firelands Regional Medical CenterLicensed Practical Nurse IV at Firelands Regional Medical Center
Tracey CampbellTracey Campbell
Operations Director at Firelands Regional Medical CenterOperations Director at Firelands Regional Medical Center
Liam AuckermanLiam Auckerman
Team Member at Youngs Jersey DairyTeam Member at Youngs Jersey Dairy