Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Norton

North Providence,RI

Summary

Dynamic professional with a proven track record in customer service at Marylou's Coffee, excelling in relationship building and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and training new team members. Committed to maintaining high standards of quality and efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Barista

Marylou's Coffee
Smithfield , RI
12.2023 - Current
  • Delivered exceptional customer service by engaging guests, taking accurate orders, creating excellent hand-crafted beverages, and resolving issues promptly to ensure customer satisfaction in a fast-paced environment.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained a clean and organized workspace by following health, safety, and sanitation guidelines.
  • Collaborated with team members to streamline operations during peak hours, boosting efficiency, and reducing customer wait times.
  • Memorized recipes for specialty coffee beverages and seasonal offerings. Using my knowledge to further engage with customers on product recommendations.
  • Trained new baristas on company policies and procedures regarding food handling safety standards, making the onboarding experience smoother.

Academic Support Mentor

Community College of Rhode Island
Lincoln, RI
01.2023 - 09.2023
  • Provided academic support as a peer tutor through the Biology department, facilitating one-on-one and group support sessions to enhance student understanding and performance.
  • Encouraged a positive environment that fostered growth, learning, and confidence in mentees, while monitoring progress to ensure success.
  • Provided personalized feedback to mentees on performance and development goals.
  • Assisted in creating individualized learning plans tailored to each mentee's needs. Providing different teaching methods, including visual handouts, lectures, and hands-on study.
  • Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
  • Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
  • Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.

Bakery Sales Associate

Juliana's Italian Bakery
North Providence, RI
10.2021 - 07.2022
  • Greeted customers and provided exceptional customer service.
  • Addressed customer inquiries and resolved issues with professionalism and care.
  • Maintained a clean and organized work area throughout the day.
  • Provided customers with detailed information about available services and products in bakery.
  • Ensured product quality by monitoring expiration dates and discarding products as required, and removing products that possessed defects.
  • Adhered to all safety regulations while operating machinery.
  • Communicated regularly with management regarding sales goals achieved versus targets set.
  • Operated cash registers accurately to process customer payments efficiently.

Education

Associate of Arts - General Health Science

Community College of Rhode Island
Warwick, RI
06-2023

High School Diploma -

North Providence High School
North Providence
06-2021

Skills

  • Customer service
  • Team collaboration
  • Training and mentorship
  • Effective communication
  • Attention to detail
  • Time management
  • Conflict resolution
  • Relationship building

Timeline

Barista

Marylou's Coffee
12.2023 - Current

Academic Support Mentor

Community College of Rhode Island
01.2023 - 09.2023

Bakery Sales Associate

Juliana's Italian Bakery
10.2021 - 07.2022

Associate of Arts - General Health Science

Community College of Rhode Island

High School Diploma -

North Providence High School

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