Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Microsoft Expert
Timeline
Generic

Hannah Nylander

Conroe,TX

Summary

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 110 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Resourceful and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Hardworking Inventory Specialist bringing 10 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Expert (overnight)

Macy's
08.2022 - 12.2023
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

Agent

Montgomery County Appraisal Court
02.2019 - 08.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Adopted customer feedback in process and system improvement initiatives.

Waitress

Wae House
08.2015 - 06.2018
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Prepare checks that itemize and total the meal costs and sales tax
  • Assist the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking customers
  • Maintained a clean and sanitary work area per food and safety guidelines.

Cashier

Marshalls
12.2015 - 03.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to the customer
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions and provide information on procedures or policies.

Education

No Degree - Music Production

Full Sail University
Winter Park, FL

High School Diploma -

Washington - Marion Magnet High School
Louisiana
06.2015

Skills

  • Customer service
  • Attention to detail
  • Mathematics
  • Computer Knowledge
  • Typing
  • Organization Skills
  • Problem-solving
  • Conflict resolution
  • Written and Verbal communication
  • Phone Support
  • Honesty and Integrity
  • Packing expertise
  • Logistics Planning
  • Shipping coordination
  • Warehouse Operations
  • Product Packaging
  • Shipment Preparation
  • Order Picking
  • Loading and unloading
  • Shipping and receiving
  • Stock replenishment
  • Merchandising and Display
  • Order documentation
  • Production line operations
  • Shipment Processing
  • Time management skills
  • Patience and Empathy
  • Work Ethic and Integrity
  • Customer Assistance
  • Customer Service
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Conflict Resolution
  • Cash handling expertise
  • Product Knowledge
  • Issue Resolution
  • Complex Problem-Solving
  • Customer service abilities
  • Call Management
  • Service support
  • Customer needs determination
  • Critical Thinking

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Microsoft Expert

10+ Years experience

Timeline

Fulfillment Expert (overnight)

Macy's
08.2022 - 12.2023

Agent

Montgomery County Appraisal Court
02.2019 - 08.2023

Cashier

Marshalls
12.2015 - 03.2017

Waitress

Wae House
08.2015 - 06.2018

No Degree - Music Production

Full Sail University

High School Diploma -

Washington - Marion Magnet High School
Hannah Nylander