Hannah Nys
Auburn,WA
Summary
With a proven track record at HNN Communities, I excel in property management and staff leadership, demonstrating exceptional administrative oversight and resident assistance. My expertise in fair housing compliance and customer service helps to enhance operational efficiency and tenant satisfaction, showcasing my ability to drive success in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Leasing Professional
HNN Communities
Auburn, WA
09.2021 - Current
- Completed a Career Experience and was the acting Assistant Community Manager for an extended period.
- Oversaw the recruitment and training of new community team members.
- Facilitated and maintained compliance with federal housing re-certification regulations.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Provided administrative support to the Community Manager as needed.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Resolved tenant complaints in a timely manner.
- Ensured compliance with Fair Housing laws and regulations.
- Detailed application requirements and answered questions from prospective tenants.
Shift Lead
Walgreens
Auburn, WA
12.2018 - 09.2021
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Upheld company standards and compliance requirements for operations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Education
High School Diploma -
West Auburn Senior High School
Auburn06-2013
Skills
- Property management
- Contract preparation
- Application management
- Resident assistance
- Background checks
- Administrative oversight
- Prospecting assistance
- Fair housing policies
- Staff management
- Prospect qualification
- File management
- Cash handling
- Fair housing regulations
- Customer service expertise
- Lease agreements
- Training and mentoring
- Fair housing compliance
Certification
- Licensed Notary
Timeline
Senior Leasing Professional
HNN Communities
09.2021 - Current
Shift Lead
Walgreens
12.2018 - 09.2021
High School Diploma -
West Auburn Senior High School
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