Hannah Ochoa
Yuma,AZ
Summary
Results-oriented professional with a strong commitment to delivering exceptional customer service. Extensive knowledge in customer service, organization, and communication. Consistently exceeds expectations by demonstrating a strong work ethic and attention to detail. Proven ability to effectively prioritize tasks and ensure smooth operations. Skilled at resolving issues and building strong relationships to provide a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Dutch Bros
12.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Bartender Shift Manager
Get Axed
03.2023 - 12.2023
- Inspired team members to exceed service expectations through recognition and support.
- Anticipated customer needs to provide tailored recommendations and enhance satisfaction.
- Developed contingency plans to manage unexpected situations without service disruption.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
CREW MEMBER
Dunkin Donuts Baskin Robbins
05.2022 - 04.2023
- Kept food preparation area, equipment, and utensils clean and sanitary
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Replenished serving stations with fresh food and cleaned up spills
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Became familiar with products to answer questions and make suggestions
- Worked front counter, drive-thru and other areas
- Packaged menu items into bags or trays and placed drink orders into carriers
- Cleaned and maintained all areas of restaurant to promote clean image
- Delivered exceptional service as illustrated through multiple positive reviews
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Trained new team members on procedures, customer service, and sales techniques
- Took orders, prepared meals, and collected payments
Education
Associate In General Studies - General Studies
Arizona Western College
Yuma05.2024
Skills
- Food Preparation and Safety
- Valid Driver's License
- Maintenance and Repair
- Inventory Counts
- Complex Problem-Solving
- Clean Countertops
- Interactive Communication Skills
- Store Opening and Closing
- Heavy Lifting
- Customer Experience
- POS Systems and Ordering Platforms
- Detail Work
- Vital signs monitoring
- Feeding assistance
- Basic life support
Adaptable to change
Certification
Certified nursing assistant
Timeline
Barista Shift Supervisor
Dutch Bros
12.2023 - Current
Bartender Shift Manager
Get Axed
03.2023 - 12.2023
CREW MEMBER
Dunkin Donuts Baskin Robbins
05.2022 - 04.2023
Certified nursing assistant
Associate In General Studies - General Studies
Arizona Western College
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