Hannah Ochoa

• Conducted detailed property inspections during resident move-outs, accurately assessing wear and damage to determine fair market costs for repairs or replacements—supporting proper asset valuation and turnover readiness.

• Prepared and executed legally binding lease contracts and renewals, ensuring accuracy, compliance with housing regulations, and clear communication of terms to tenants.

• Oversaw the appearance and functionality of seven residential communities, coordinating maintenance of lawns, playgrounds, community centers, and shared amenities to maintain property value and enhance curb appeal.

• Managed rent collections and delinquent payments, recording transactions accurately in resident ledgers and maintaining thorough financial documentation.

• Acted as a central point of contact for over 2,500 residents, delivering consistent client service and responding promptly to housing inquiries, maintenance requests, and policy questions.

• Resolved tenant disputes with professionalism, de-escalating sensitive issues and providing timely, service-driven resolutions to protect resident satisfaction and property reputation.

• Demonstrated strong organizational and multitasking skills in a fast-paced environment, balancing administrative responsibilities with on-site community oversight.

• Conducted detailed move-out inspections, accurately identifying damage or discrepancies and applying appropriate charges in line with property policies and lease agreements.

• Built and sustained strong relationships with residents by providing timely, knowledgeable, and policy-compliant responses to inquiries and concerns, in alignment with fair housing regulations.

• Placed delinquency calls and processed payments, proactively working to reduce outstanding balances and minimize accounts sent to third-party collections.

• Contributed to resident retention by promoting lease renewal options and facilitating cross-community relocations, successfully executing renewal agreements with minimal vacancy time.

• Conducted in-person home visits to address and de-escalate challenging situations, including neighbor disputes, safety violations, and non-compliance with lease terms—ensuring community standards were upheld.

• Maintained consistent, professional communication by promptly responding to resident voicemails and emails, reinforcing trust and responsiveness in property management services.