HANNAH O'CONNOR
Dallas,TX
Summary
Highly skilled and motivated Healthcare Administrative Specialist with a strong focus on customer service and exceptional interpersonal skills. Solid educational background in Medical Office Administration. Seeking an opportunity to apply expertise and contribute to the success of a thriving staffing agency. Goal is to support business operations by ensuring a positive experience for clients.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Signature Dermatology
Plano, TX
03.2023 - Current
- Check patients in/out for appointments
- Collect copay/deductible
- Schedule appointments on 9 different provider schedules
- Inbound/outbound phone calls and direct messages accordingly
- Collect patient demographics and insurance information
- AR (verify insurance benefits and coverage, specialty included)
- Strong knowledge of payer provider portals
- Efficient in NextGen, EMA, and Phreesia
- Ensure patient satisfaction with excellent customer service
Server Shift Leader
Red Robin
Garland, TX
10.2014 - 03.2023
- Resolve guest and employee complaints to maintain and complete customer satisfaction and workplace effectiveness
- Proficient with POS system for orders, managing bills, and handling complementary items
- Achieve monthly sales goals
- Used communication and problem-solving skills to resolve customer issues and promote long-term loyalty
- Maintained accurate billing, payment processing, and cash management practices.
Legal Office Assistant
Hamilton Law Firm
Plano, TX
05.2019 - 10.2019
- Managed accounts and client records observing confidential and extreme discretion alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Customer Service Associate
Dairy Queen Grill & Chill
Wylie, TX
10.2012 - 10.2014
Education
Medical Office Administration -
Concorde Career College
Dallas, TX02.2023
Skills
- Monitor medical facility activities to ensure adherence to standards or regulations
- Enter patient or treatment data into computers using electronic medical records (EMR) software and healthcare common procedure coding system (HCPCS)
- Process and post medical billing information: CPT, ICD-10-CM, CMS-1500 claim forms
- Verify medical insurance (PPO, HMO, Medicare, and Medicaid) and collect payments
- Prepare official health documents or records including EOBs and superbills
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology
- Knowledge of principles and processes for providing customer and personal services
- Multi-line telephone and telephone etiquette Operate fax machine and printers
Timeline
Patient Care Coordinator
Signature Dermatology
03.2023 - Current
Legal Office Assistant
Hamilton Law Firm
05.2019 - 10.2019
Server Shift Leader
Red Robin
10.2014 - 03.2023
Customer Service Associate
Dairy Queen Grill & Chill
10.2012 - 10.2014
Medical Office Administration -
Concorde Career College