Hannah Oettinger
Manager At Spoiled Rotten Doggy Daycare
Rockport,MA
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Spoiled Rotten Doggy Daycare. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Language
Work History
General Manager
Spoiled Rotten Doggy Daycare
08.2019 - Current
- Creating employee schedules that meet their needs and desires.
- Running payroll weekly.
- Taking customer payments through the software "Kennel Geek."
- Feeding dogs and administering medication (including subcutaneous injections.)
- Assessing appropriate dog behavior for daycare.
- Animal first aid.
- Cleaning and sanitizing areas used by dogs.
- Cultivating strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managing budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Teacher
First Congregational Church Hamilton
09.2019 - 03.2020
- Enhanced classroom management skills, creating a positive learning environment for students.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional growth by implementing creative play opportunities and group activities.
- Supervised children during in-classroom activities and on playground.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Encouraged children to interact with each other and participate in group activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
Cashier
Jules' Kitchen
08.2017 - 01.2019
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MA 05.2001 -
High School Diploma -
Manchester Essex Regional High School
Manchester, MA 05.2001 -
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Staff Supervision
Customer Retention
Expense Control
Schedule Management
Client Relations
Relationship Building
Timeline
Assistant Teacher
First Congregational Church Hamilton
09.2019 - 03.2020
General Manager
Spoiled Rotten Doggy Daycare
08.2019 - Current
Cashier
Jules' Kitchen
08.2017 - 01.2019
Bachelor of Science - Psychology
Salem State University
05.2001 -
High School Diploma -
Manchester Essex Regional High School
05.2001 -
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