Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Hannah O'Gane

Las Vegas,NV

Summary

I am an enthusiastic , hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Although I have experience in multiple fields, bartending is my passion and I strive to make connections and leave an impact in as many life's as i can.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Cocktail Server

Count's Vamp'd
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Sell and reserve tables based on specific event night.
  • Serve performers in green room and keep area clean.
  • Work high volume nights efficiently.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Help manage reservations and keep tables open.

Gaming Bartender

Rusty Spur
11.2022 - 01.2023
  • Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Efficient team work skills.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Did payouts and called gaming to come fix machines when needed.

Gaming Bartender

The Flowing Tide Pub
09.2022 - 01.2023
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
  • Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
  • Greeted new customers, discussed specials, and took drink orders.
  • Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
  • Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
  • Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
  • Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.
  • Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
  • Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.

Manager

Sip & Savor
01.2021 - 09.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Social media account management
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Bridal Stylist

Brilliant Bridal
12.2019 - 12.2020
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
  • Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
  • Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
  • Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
  • Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
  • Developed targeted marketing campaigns to reach prospective clients in various age groups and demographics.
  • Contributed positively towards store profitability managing budgets cost control measures effectively.
  • Maximized showroom space utilization by creating visually appealing displays that highlighted seasonal trends in the industry.
  • Organized successful trunk shows and fashion events to promote new collections, attracting potential clients.
  • Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
  • Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions.
  • Established strong relationships with vendors, negotiating favorable terms for product purchases and delivery timelines.
  • Met with potentials clients and gave quotes on services and general wedding costs.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
  • Provided emotional support and companionship to clients.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Participated in team meetings and staff training sessions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Made sure to efficiently open up and close shop.
  • Managed social media and promoted weekly picks and deals.
  • Worked on commission and was constantly competing with other stylists as well as my own former sales.

Assistant Manager

Crafters Corner
01.2019 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Hostess

Brooksys Bar and Grill
01.2019 - 10.2019
  • Answered customer questions about hours, seating, and menu information.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.

Education

High school diploma -

Southwest Career And Technical Academy
Las Vegas, NV
01.2019

Skills

  • Inventory Control
  • Preparing garnishes
  • Garnishing Drinks
  • Fast Learner
  • Good Conversationalist
  • Engaging Customers
  • Stamina and Endurance
  • Ability to Lift 30 Pounds
  • Bartending License
  • Host/Hostess
  • Assistant Manager Experience
  • Merchandising
  • Busser
  • Makeup Application
  • Sales
  • Restaurant experience
  • Guest services
  • Supervising experience
  • Financial report interpretation
  • Management
  • POS
  • Time management
  • Food safety
  • Bartending
  • Serving Experience
  • Barista Experience
  • Restaurant Management
  • Serving
  • Cash register
  • Front desk
  • Social media management
  • Team management
  • Bussing
  • Food handling
  • Cleaning
  • Hospitality
  • Account management
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Patience and Tolerance
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Cash Register Operation
  • Menu Memorization
  • Suggestive Selling

Certification

Food Handler Certification

Tam card

Sheriffs card

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bartender/Cocktail Server

Count's Vamp'd
01.2023 - Current

Gaming Bartender

Rusty Spur
11.2022 - 01.2023

Gaming Bartender

The Flowing Tide Pub
09.2022 - 01.2023

Manager

Sip & Savor
01.2021 - 09.2022

Bridal Stylist

Brilliant Bridal
12.2019 - 12.2020

Assistant Manager

Crafters Corner
01.2019 - 12.2019

Hostess

Brooksys Bar and Grill
01.2019 - 10.2019

High school diploma -

Southwest Career And Technical Academy

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Hannah O'Gane