Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hannah Ogrin

Lawrence,MI

Summary

Experienced Office Manager with 4 years of experience providing administrative support for over 100 team members. Highly organized with strengths in prioritizing tasks and great customer service. Solid team player with a positive attitude. Motivated to maintain customer satisfaction and contribute to company success.

Overview

8
8
years of professional experience

Work History

Office Manager

Chick-fil-A
Kalamazoo, MI
12.2019 - 01.2024
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Coded and entered daily invoices with in-house accounting software.
  • Organized company events including holiday parties, team building activities .
  • Created spreadsheets in Excel to track data such as uniform inventory and food cost.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.

Volunteer

Fresh Water Church
Paw Paw, MI
08.2023 - Current
  • Lead Bible study sessions for small groups of students.
  • Assisted teachers in providing individual attention to struggling students.

Manager

Sugar Bear's Ice Cream Shop
Paw Paw, MI
07.2016 - 10.2018
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained new employees to perform duties.

Education

Associate of Applied Science - Accounting

Kalamazoo Valley Community College
Kalamazoo
05-2021

Skills

  • Customer Service
  • Operations Management
  • Office Management
  • Billing
  • Bookkeeping
  • Data Entry
  • Payroll Processing
  • Proficient in MS Office, Teams, Excel, Word

Accomplishments

  • Leader of the Year (2022)
  • I.M.P.A.C.T. Award (2021)

Timeline

Volunteer

Fresh Water Church
08.2023 - Current

Office Manager

Chick-fil-A
12.2019 - 01.2024

Manager

Sugar Bear's Ice Cream Shop
07.2016 - 10.2018

Associate of Applied Science - Accounting

Kalamazoo Valley Community College

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Hannah Ogrin