Hannah Oja
Wausau,WI
Summary
Personable individual with strong communication skills, strong relationship-building skills, and the ability to multi-task. Successful in working within collaborative environments. Competent administrative professional supporting different processes with effective document evaluation, report writing and file management skills. Able to evaluate a process in order to find a way to improve upon it. Seeking to secure rewarding job experiences.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Electronic Funds Associate
Connexus Credit Union
03.2023 - Current
- Processes various electronic files including Bill Pay, ACH, Remote and Automatic Transfers
- Works specialty reports related to electronic fund transfers
- Complies with all Federal Regulations relating to duties
- Monitors email and Microsoft Teams chats for incoming questions and requests
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Coordinates with co-workers to ensure phone coverage for incoming calls
- Strategizes with co-workers as th different roles on the team fluctuates
- Routinely reviews and updates procedure job aids
Document Administrator
Connexus Credit Union
01.2021 - 03.2023
- Catalogued and imaged various documents and forms into Nautilus
- Created and maintained an Excel Spreadsheet of daily volume
- Ensured timely and accurate document processing for smoother business operations.
- Strategized and helped implement a process change to better fit the remote status
- Worked with the Continuous Improvement department to act as project manager for the department’s performance goals
Corporate AP Analyst
Graebel Companies, Inc.
05.2019 - 12.2020
- Received 30-50 invoices a day from vendors, reviewed daily for accuracy and processed for payment
- Navigated large workloads with a sense of calm and superior organizational skills
- Fully engaged with team members to achieve the highest levels of productivity
- Brought forth a strong understanding of research methods and data analysis
Temp Employee
Westphal Staffing
09.2018 - 05.2019
- Primarily worked as temp employee with Graebel Companies, Inc before being recognized and hired on directly.
- Processed vast amounts of incoming invoices and worked through a backlog of over 500 invoices from various different companies including internationally based companies.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Reliable team player who consistently met or exceeded expectations in all tasks assigned.
Mailroom Coordinator
AmTrust Financial
02.2015 - 08.2018
- Lead in processing and printing checks using specialized programs, including Power2Pay, CheckWriting, and File Creator
- Oversaw end-of-day cancel reconciliation and ensured that correct mail was sent to post office with correct corresponding documents
- Communicated with post office and made sure that documents were all stamped and signed correctly
- Created and maintained various Excel spreadsheets to keep track of information, such as how many checks were printed each day
- Hand inserted various insurance documents, such as ID Cards, reinstatements and invoices, into their correct envelopes with their correct inserts, then operated specialized machinery that would seal and stamp envelopes
Education
Some College (No Degree) - Bachelor's of Science, Business Administration
Western Governors University
Online 01.2022 - 01.2026
High School Diploma -
Athens High
Athens, WI01.2014
Skills
- Program Experience: Nautilus, XP2, CRM, BEASTRO, Alkami, Meridian, and Alacriti
- Interpersonal communication and Written communication
- Highly Organized
- Proficient with Microsoft Office
- Adapts to different environments
- Learns quickly
- Detail Oriented
- Works well with minimum supervision
- Business Process Improvement
- Deadline-driven
References
- Steph Kangail, Connexus Credit Union, stephkangail@gmail.com, (630) 945-7517
- Kim Aschbrenner, Business Owner, Kimberlya.schreiner@gmail.com, (715) 212-4238
- Heather Bassler, Connexus Credit Union, heathermbassler@gmail.com, (847) 946-4680
Hobbies and Interests
- Avid Reader
- Origami Artist
- Improv Group
Timeline
Electronic Funds Associate
Connexus Credit Union
03.2023 - Current
Some College (No Degree) - Bachelor's of Science, Business Administration
Western Governors University
01.2022 - 01.2026
Document Administrator
Connexus Credit Union
01.2021 - 03.2023
Corporate AP Analyst
Graebel Companies, Inc.
05.2019 - 12.2020
Temp Employee
Westphal Staffing
09.2018 - 05.2019
Mailroom Coordinator
AmTrust Financial
02.2015 - 08.2018
High School Diploma -
Athens High
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