Dynamic leader with a proven track record at Glory Days Grill, excelling in operations management and staff development. Spearheaded process improvements, enhancing efficiency and employee performance. Skilled in inventory control and customer service, achieving significant improvements in customer satisfaction and operational workflow. Demonstrated expertise in budget control and strategic planning, fostering a culture of excellence and growth.
Hi, I’m
Hannah O'Neill
Burke,VA
Summary
Overview
10
years of professional experience
Work History
Glory Days Grill
Assistant General Manager
01.2021 - Current
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Glory Days Grill
Bartender
03.2015 - 01.2021
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Glory Days Grill
Wait Staff Member
03.2015 - 01.2021
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Glory Days Grill
To-Go Server
03.2015 - 01.2021
Job overview
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Glory Days Grill
Expo Runner
03.2015 - 01.2021
Job overview
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef's specifications.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
Education
Adult And Community Education Fairfax, VA
Certificate from Microsoft
06.2017
University Overview
Lake Braddock SecondaryBurke, VA
High School Diploma
06.2011
University Overview
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Budget Control
- Strategic planning skill
- Process Improvements
- Employee Scheduling
- Customer Service
Timeline
Assistant General Manager
Glory Days Grill
01.2021 - Current
Bartender
Glory Days Grill
03.2015 - 01.2021
Wait Staff Member
Glory Days Grill
03.2015 - 01.2021
To-Go Server
Glory Days Grill
03.2015 - 01.2021
Expo Runner
Glory Days Grill
03.2015 - 01.2021
Adult And Community Education
Certificate from Microsoft
Lake Braddock Secondary
High School Diploma
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