Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah ORTIZ

San Antonio,TX

Summary

Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Escalations Manager

CitiBank
05.2023 - Current
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Handled escalated customer complaints calmly while helping them understand issues with their accounts.

Property Manager

Private Owner
04.2021 - Current
  • Manage vendors to maintain property between owners visits.
  • Keep house clean and property well maintained.
  • Small repairs around property including plumbing, maintaining pool pump, tree trimming.

Customer Service Representative

Citibank
09.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained department high metrics for customer satisfaction and professionalism

Server

Southerleigh Fine Food And Brews
11.2021 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Housekeeper

Verry Best Housekeeping
05.2020 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable AirBnB houses through peak pandemic.

Baker

FOUR KINGS BAKERY
06.2014 - 04.2015
  • My position required early mornings and long days, in which I was in charge of all bread production for the busy sandwich shop, as well as helping the main team through the lunch rush and cleanup of my station.

Sales Assistant/Front Desk Associate

HOTEL INDIGO RIVERWALK
01.2010 - 04.2011
  • As an associate at this small hotel on the north end of the San Antonio Riverwalk, I worked in many different areas
  • I began my tenure in the on-site restaurant, before moving into a position on the front desk team
  • After a short time in reception, I was asked to take a position assisting the sales team in the main office
  • My time with Hotel Indigo spent learning many different areas of the hotel industry.

Chef

TAZAS CAFE
05.2009 - 12.2009
  • I functioned as the only chef in this small cafe, where the menu consisted of some tasty breakfast plates, soups, sandwiches, and pastries.

Education

Bachelor of Arts - Finance

Southern New Hampshire University
Hooksett, NH
12.2024

Business Administration -

SAN ANTONIO COLLEGE
San Antonio, TX
05.2022

Culinary Arts -

ST. PHILIP'S COLLEGE
San Antonio, TX
05.2008

Skills

  • Spreadsheet Tracking
  • Database Maintenance
  • Record Preparation
  • Complaint Investigation
  • Customer Service
  • Employee Development
  • Schedule Management
  • Process Improvement
  • Scheduling and Coordinating
  • Professional and Courteous
  • MS Office

Timeline

Escalations Manager

CitiBank
05.2023 - Current

Customer Service Representative

Citibank
09.2022 - 05.2023

Server

Southerleigh Fine Food And Brews
11.2021 - 09.2022

Property Manager

Private Owner
04.2021 - Current

Housekeeper

Verry Best Housekeeping
05.2020 - 11.2021

Baker

FOUR KINGS BAKERY
06.2014 - 04.2015

Sales Assistant/Front Desk Associate

HOTEL INDIGO RIVERWALK
01.2010 - 04.2011

Chef

TAZAS CAFE
05.2009 - 12.2009

Bachelor of Arts - Finance

Southern New Hampshire University

Business Administration -

SAN ANTONIO COLLEGE

Culinary Arts -

ST. PHILIP'S COLLEGE

Similar Profiles

CREATE PROFILE
Hannah ORTIZ