Hannah Ostrom
Mount Carmel,TN
Summary
Devoted to animal care with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
8
8
years of professional experience
Work History
Manager
Our Home Doggy Daycare and Boarding
Jonesborough, TN
12.2019 - 01.2024
- Developed and implemented kennel policies and procedures.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Provided training to staff on proper handling techniques for animals.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Client Resolutions Specialist
Citibank
Gray, TN
01.2018 - 08.2019
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Initiated outbound calls to customers with delinquent accounts.
- Answered incoming calls from customers regarding collections inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Processed payments and updated account information in the system.
Xtreme Painting
Receptionist/Bookkeeper
Gray, TN
04.2017 - 12.2017
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Cashier
CVS Pharmacy
Kingsport, TN
09.2015 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05-2016
Skills
- Customer Service
- Attention to Detail
- Problem-Solving
- Multitasking and prioritization
- PC proficient
- Organization skills
- Scheduling and Coordinating
- Team Leadership
- Teamwork and Collaboration
- Animal Care
- Familiarity with animal behaviors
- Medication Administration
- Housekeeping Duties
- Problem Identification
References
References available upon request.
Timeline
Manager
Our Home Doggy Daycare and Boarding
12.2019 - 01.2024
Client Resolutions Specialist
Citibank
01.2018 - 08.2019
Xtreme Painting
Receptionist/Bookkeeper
04.2017 - 12.2017
Cashier
CVS Pharmacy
09.2015 - 04.2017
High School Diploma -
Sullivan South High School
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