Hannah Ott
Administrative Support
Salem,OR
Summary
Experienced administrative support professional with 8 years of expertise in clerical office procedures. Skilled in office management and providing comprehensive administrative support, ensuring smooth operations and efficient workflow. Proficient in utilizing Microsoft Office Suite and various database management systems to streamline tasks and enhance productivity. Demonstrated success in delivering exceptional customer support to both internal and external stakeholders, consistently exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Support Specialist
Wilco
05.2023 - 02.2024
- Ensured timely processing of new hires, change requests, and terminations
- Administered direct HR support to a team of 8 people
- Routed incoming calls from the Human Resource's main phone line to the appropriate team member(s)
- Managed the designated HR email inbox inquiries, and dispersed physical mail to all appropriate parties
- Maintained personnel records and statistical data (in ADP) to establish accuracy and compliance with applicable regulations
- Handled sensitive personnel issues discreetly while ensuring adherence to legal requirements
- Generated and analyzed reports to monitor employee engagement and implement employee recognition programs
Front Desk Administrator and Travel Coordinator
DWFritz
06.2022 - 11.2022
- Enhanced internal customer satisfaction by promptly addressing guests, inquiries, and resolving concerns at the front desk
- Provided administrative support to all 10 departments (up to 290 people), contributing to overall company efficiency
- Facilitated and utilized visitor clearance systems to maintain a safe and secured professional environment
- Coordinated travel arrangements, acted as liaison to staff members; ensured timely bookings, cost-effective options through Azumano Travel Agency
- Processed incoming mail and packages, distributed appropriately and timely
- Contributed to office efficiency; ordered supplies in advance of need, avoiding stock shortages or delays in tasks completion
- Organized spaces, materials and catering support for internal and client-focused meetings
Escrow Receptionist and Assistant (Seasonal)
First American
05.2021 - 12.2021
- Enhanced customer and company satisfaction by providing efficient and professional front desk services within title and escrow office settings
- Assisted in the facilitation process for real estate transactions by coordinating between buyers, sellers, real estate agents, lenders, and any other parties related to the transaction, securing paperwork completion and final recording documentation
- Diligently handled client and company funds, processing wires and disbursing payments
- Supported Escrow Officers during closings by preparing necessary documentation and providing exceptional customer service
- Compiled information from files and research to satisfy information requests for past, present, and future orders
- Ensured compliance with industry regulations by maintaining updated knowledge of title, escrow, banking, and lending practices
- Contributed to a positive work environment with excellent interpersonal skills and team collaboration
Escrow Receptionist and Assistant (Temp)
Fidelity National Financial
06.2019 - 04.2021
- Cultivated a welcoming atmosphere within the escrow office, greeting all visitors with warmth and professionalism upon arrival at the front desk
- Managed high phone-call and email volumes, directing inquiries and messages to appropriate departments for timely resolution
- Corresponded with clients through email, telephone, postal mail, or in person, confirming appointments, and updating client records
- Assisted internal staff and Escrow Officers with clerical and administrative needs to maximize efficiency and team productivity
- Processed seamless client orders by accurately inputting data into the company software system
- Handled assignments independently with good judgment and critical thinking skills
On-Call Administrative Assistant
Home Star Brokers
06.2018 - 06.2019
- Worked closely with the owner of the brokerage to provide effective, as-needed assistance, for specific administrative support related to RE business operations
- Greeted guests into the Real Estate office with friendliness and professionalism, providing a welcoming and pleasant entry space
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate agents
- Offered technical support and troubleshoot issues to enhance office productivity
Office Administrator and Meaningful Life Program Coordinator
Tandem Northwest
07.2015 - 01.2017
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational and documentation systems
- Coordinated office events and meetings, ensuring smooth communication between departments and stakeholders
- Collaborated on, piloted, and implemented a new Meaningful Life program for clients within the Intellectual and Developmentally Disabled community, to whom they serve
- Managed the recruitment, interviewing, and screening processes, resulting in the timely hiring of qualified candidates to all open positions
- Participated as a scribe, taking the Safety Committee meeting minutes and appropriately processed documentation for requests, concerns, and near-misses
- Coordinated mandatory caregiver trainings and certification schedules, including research and booking appointments with providers
- Improved customer satisfaction by promptly addressing inquiries and resolving issues with professionalism and empathy
- Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times
Education
High School Diploma - Regular Courses
South Salem High School
Salem, OR06.2014
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Documentation review
- Leadership
- Internal Customer Support
- Human Resources Support
- Transaction Coordination Specialist
- Data Analysis and Reporting
- Policy and Procedure Development
- Document Management Systems
- Financial Services
- Compliance Management
- Banking
- Transaction Facilitation
- Title Processing
- Escrow
- Office Management
- Microsoft Office Suite
- Restaurant experience
- Food service
- Guest services
- Microsoft excel
- English
Certification
Notary Public, Oregon
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridTimeline
HR Support Specialist
Wilco
05.2023 - 02.2024
Front Desk Administrator and Travel Coordinator
DWFritz
06.2022 - 11.2022
Escrow Receptionist and Assistant (Seasonal)
First American
05.2021 - 12.2021
Escrow Receptionist and Assistant (Temp)
Fidelity National Financial
06.2019 - 04.2021
On-Call Administrative Assistant
Home Star Brokers
06.2018 - 06.2019
Office Administrator and Meaningful Life Program Coordinator
Tandem Northwest
07.2015 - 01.2017
High School Diploma - Regular Courses
South Salem High School
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