Hannah Ouellette
Eden,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Assistant Account Representative
State Farm
Reidsville, NC
11.2022 - Current
- Maintained regular contact with sales representatives to inform them about changes in customer accounts or billing issues.
- Processed payments from customers in a timely manner, including cash, check, and credit card payments.
- Provided customer service to clients regarding billing inquiries and account status.
- Answered incoming calls from customers inquiring about their account status or balance due.
- Researched and resolved billing disputes with customers in an amicable manner.
- Set up and updated customer accounts with interactions, payments and personal information.
- Generated appointments and quotes through proactive outbound prospecting and lead activity management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restaurant Hostess
Rody's Tavern
Summerfield , NC
09.2021 - 03.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
Cashier
Food Lion
Summerfield, NC
10.2019 - 09.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Northern Guilford High School
Greensboro, NC06-2019
Some College (No Degree) -
University of North Carolina At Greensboro
Greensboro, NCSkills
- Problem Solving
- Hospitality
- Office Administration
- Data Entry
- Keyboarding
- Billing
- Customer Support
- Chat Communications
- Customer Service
- Microsoft
Timeline
Assistant Account Representative
State Farm
11.2022 - Current
Restaurant Hostess
Rody's Tavern
09.2021 - 03.2022
Cashier
Food Lion
10.2019 - 09.2021
High School Diploma -
Northern Guilford High School
Some College (No Degree) -
University of North Carolina At Greensboro
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