Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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HANNAH OWENS

HANNAH OWENS

Albuquerque,NM

Summary

Knowledgeable and dedicated customer service professional offering nearly three years in the virtual CSR industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Provides a keen eye for detail, along with oral and written communication, active listening, and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Short Term Rental Cleaner

Self Employed Services
07.2022 - 04.2024
  • Inspect unit for any damages or maintenance issues. Report to manager.
  • Thoroughly clean and sanitize all areas, including bathrooms, kitchens, and living spaces.
  • Replenish guest supplies, such as towels, toiletries, and paper products.
  • Empty and clean waste receptacles and dispose of trash properly.
  • Ensure rooms are guest-ready, with attention to detail in organizing and tidying spaces
  • Keep track of time, mileage, and expenses
  • Send invoices for services to clients

Virtual Customer Service Representative

Independent Contractor- ACD Direct
11.2019 - 05.2022
  • High volume one-call resolution customer service for a variety of non-profit organizations.
  • Responded to donor questions through inbound and outbound phone calls, SMS and chat systems, submitted donor data and donation details using multiple computer systems simultaneously.
  • Transferred callers between departments when appropriate for further assistance.
  • Met all client call guidelines for service levels, handle time and productivity.
  • Responded proactively to rapid changes of individual client's scripts and expectations.
  • Exhibited high professionalism and enthusiasm at all times with callers, clients and fellow staff.
  • Participated in training opportunities to enhance donor relationship management abilities and further boost client satisfaction scores.

Seasonal Help Hotline Status Agent LEAP Colorado

Independent Contractor-ACD Direct
09.2021 - 04.2022
  • High volume inbound call handling with potential applicants or applicants for Colorado LEAP (Low Income Energy Assistance Program) and other crisis intervention programs.
  • Accurately utilized simultaneous tools, databases, and software.
  • Attentively listened to callers' crisis with respect, empathy and tact.
  • Carefully reviewed caller's application status information in Salesforce to determine their individual processing needs.
  • Securely managed personal sensitive information in a professional manner.
  • Referred and/or transferred to other appropriate Colorado state agencies depending on their individual needs and location.

Education

HIGH SCHOOL DIPLOMA -

Antioch High School
Antioch, TN

Skills

  • Multitasking
  • Courteous with Strong Service Mindset
  • Empathetic Active Listening
  • Efficient and Detail-oriented
  • Consistent and Reliable Work Ethic
  • Flexible and Adaptable
  • Data Confidentiality
  • Strong sense of initiative, requiring little or no direct supervision
  • Excellent Phone, SMS, and Chat skills

Work Preference

Work Type

Contract Work

Work Location

Remote

Important To Me

Flexible work hoursWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Short Term Rental Cleaner

Self Employed Services
07.2022 - 04.2024

Seasonal Help Hotline Status Agent LEAP Colorado

Independent Contractor-ACD Direct
09.2021 - 04.2022

Virtual Customer Service Representative

Independent Contractor- ACD Direct
11.2019 - 05.2022

HIGH SCHOOL DIPLOMA -

Antioch High School

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