Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Owens

Summary

Motivated and adaptable professional with a background in both medical and technical support, seeking to leverage a strong foundation in leadership and service delivery. Experienced in streamlining processes, resolving complex issues, and supporting cross-functional teams. Committed to driving customer satisfaction and contributing to organizational success through effective problem-solving and strategic planning. Eager to expand my knowledge while continuing to do what I love—supporting people through meaningful, effective solutions.

Overview

9
9
years of professional experience

Work History

Technical Support Coordinator

Jack Henry & Associates
11.2018 - Current
  • Act as a liaison between clients and different departments within the company, ensuring that communication flows smoothly and issues are promptly resolved.
  • Provide specialized technical support, with a focus on addressing complex challenges and following established procedures for escalating issues.
  • Lead training sessions for colleagues, sharing valuable insights and best practices to enhance the team's skills and capabilities.
  • Collaborate closely with financial institutions to troubleshoot and resolve technical issues, ultimately contributing to greater client satisfaction.
  • Identify process improvements to increase efficiency of technical support operations, and create training documentation to support process improvements.
  • Resolve escalated customer inquiries in a timely manner.

Patient Financial Services Representative

Cox Monett Hospital
10.2017 - 11.2018
  • Educated patients on billing statements, providing transparency, and understanding of financial responsibilities.
  • Managed patient accounts, including payment collection and insurance updates, to maintain accuracy and timeliness.
  • Demonstrated expertise in revenue cycle management, contributing to the reduction of outstanding accounts receivable.
  • Handled administrative tasks such as retrieving medical records and processing refunds efficiently, ensuring compliance with organizational standards.

Medical Support Professional

The Arc of the Ozarks
08.2016 - 10.2017
  • Provided compassionate support and guidance to individuals, promoting independence and social engagement.
  • Assisted with daily living activities, including grooming, housekeeping, and medication administration, tailored to individual needs.
  • Offered transportation services to medical appointments and community activities, facilitating access to essential resources and services.

Education

Ozarks Technical Community College

High School Diploma -

Crane High School
Crane, MO
05.2015

Skills

  • Skilled in managing and resolving technical escalations while maintaining a positive customer experience
  • Strong troubleshooting and problem-solving abilities across a range of systems and platforms
  • Solid background in technical support with a focus on clear communication and customer satisfaction

Timeline

Technical Support Coordinator

Jack Henry & Associates
11.2018 - Current

Patient Financial Services Representative

Cox Monett Hospital
10.2017 - 11.2018

Medical Support Professional

The Arc of the Ozarks
08.2016 - 10.2017

Ozarks Technical Community College

High School Diploma -

Crane High School

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Hannah Owens