Hannah Padilla
Roy,UT
Summary
Driven by a robust blend of extensive clinical expertise, adept leadership, and a relentless commitment to optimizing healthcare systems, I stand poised to revolutionize clinical operations as a manager, ensuring unparalleled patient care, process enhancement, and team synergy. I will foster process improvement, team collaboration, and enhancing patient care through effective strategies that have enabled me to be successful in past endeavors.
Overview
13
13
years of professional experience
Work History
Clinical Documentation Manager
Reskin Medical Wound Care
Lehi, UT
03.2021 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Initiated new projects that resulted in increased productivity across all departments.
- Delegated work to staff, setting priorities and goals.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant
Wee Care Pediatrics
Layton, UT
09.2017 - 03.2021
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted medical facilities to schedule patients for admission.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Documented notes during patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administered injections, medications and treatments as directed by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Medical Assistant
Pikes Peak Allergy and Asthma
Colorado Springs, CO
06.2015 - 08.2017
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Handled general office duties to support administrative staff during peak hours.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Assistant Store Manager
Lane Bryant
Colorado Springs, CO
10.2010 - 06.2015
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Medical Assistance - Medical Assisting
Pima Medical Institute
Colorado Springs, CO04-2017
High School Diploma -
Vancleave High School
Vancleave, MS05-2004
Skills
- Leadership & Project Management: Proven ability to lead program development, manage projects, and implement process improvement initiatives, collaborating with diverse teams
- Communication & Collaboration: Strong interpersonal skills, adept at building relationships with stakeholders, and effective in conveying business plans and strategies
- Analytical Proficiency: Advanced data analysis skills, proficient in identifying needs, defining problems, and implementing solutions for quality improvement
- EMR knowledge: have used several EMR systems
- Policy Implementation
- Business Administration
- Staff Development
- Performance Management
- Team Leadership
- Staff Management
Timeline
Clinical Documentation Manager
Reskin Medical Wound Care
03.2021 - Current
Medical Assistant
Wee Care Pediatrics
09.2017 - 03.2021
Medical Assistant
Pikes Peak Allergy and Asthma
06.2015 - 08.2017
Assistant Store Manager
Lane Bryant
10.2010 - 06.2015
Medical Assistance - Medical Assisting
Pima Medical Institute
High School Diploma -
Vancleave High School
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