Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline

Hannah Paff

Lansing,MI

Summary

Hardworking employee enthusiastic about opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Credit Risk Servicer II

MSU Federal Credit Union
07.2021 - Current
  • Assist with investigating and responding to consumer credit disputes, processing garnishments and levies, processing loan debt protection claims and payments, and performing other account servicing tasks
  • Maintain and apply knowledge of the Fair Credit Reporting Act, the Metro 2 Data Furnishing format, Consumer Data Industry Association, UDAAP, and Regulation V
  • Collaborate with other business units and credit bureaus regarding credit reporting accuracy and other data integrity initiatives
  • Develop resources and contribute to training materials used by Credit Risk Operations
  • Assist with training and mentorship of new employees

eServices Loan Officer II

MSU Federal Credit Union
08.2013 - 07.2021
  • Assist members through eMessage, Live Chat, and over the phone for all types of requests, including wire transfers, new accounts, loan applications, and loan disbursals
  • Evaluate risk in escalated member situations
  • Participate in Credit Union promotions and achieve assigned goals
  • Assist and mentor eServices employees individually during new account and loan trainings
  • Create and lead small group trainings and meeting presentations

Credit Union Associate

MSU Federal Credit Union
03.2013 - 08.2013
  • Trained on Credit Union products and services, rotated as a Teller at three different branch locations to gain experience and knowledge in practice

Education

Bachelor of Fine Arts - Theatre Management, Management

DePaul University, Chicago, IL
06.2011

Skills

  • Goal-oriented mindset
  • Complaint Handling
  • Workflow Management
  • Customer Service
  • Strong Work Ethic
  • Multitasking and Organization
  • Application Processing & Review
  • Reporting and documentation
  • Analytical Thinking

Certification

FCRA Certificate Program for Data Furnishers [CDIA] June 2023

Additional Information


2020 MSUFCU President’s Council

2018 Action Leadership program

2018 Lansing State Journal “Thespies” judge for Lansing area theaters

2011 – Present - Stage Manager, Backstage Crew. Peppermint Creek Theatre, Riverwalk Theatre.

Timeline

Credit Risk Servicer II - MSU Federal Credit Union
07.2021 - Current
eServices Loan Officer II - MSU Federal Credit Union
08.2013 - 07.2021
Credit Union Associate - MSU Federal Credit Union
03.2013 - 08.2013
DePaul University - Bachelor of Fine Arts, Theatre Management, Management

Similar Profiles

CREATE PROFILE
Hannah Paff