Hannah Pahl

The Cleaning Authority

Medina, Ohio

12.2019 - Current

Developed and implemented operational policies and procedures to improve efficiency.
Coordinated with other departments to ensure successful delivery of services.
Provided strategic direction to staff members in order to maximize productivity.
Established quality assurance processes to ensure customer satisfaction.
Managed training programs for new employees, including orientation and onboarding activities.
Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Recruited, hired, and trained new staff members according to organizational standards.
Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Resolved escalated customer service issues in a timely manner.
Ensured compliance with safety guidelines by regularly inspecting work areas.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Motivated and evaluated personnel for performance improvement and goal achievement.
Conducted employee observations and documented findings.
Improved morale and management communication by creating employee recognition and rewards practices.