Hannah Paris
West Roxbury,MA
Summary
Dynamic Program Manager with extensive experience, excelling in customer success management and data analytics. Proven track record in optimizing revenue cycle processes and enhancing service frameworks, resulting in improved client engagement and satisfaction. Skilled in cross-functional collaboration and strategic market development, driving impactful initiatives that elevate organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Extended Revenue Cycle Management Program Manager
athenahealth
04.2024 - Current
- Led efforts to enhance service and customer readiness by aligning service frameworks with customer needs, improving specialty-specific enablement, and strengthening connections between services and core products.
- Developed strategies to better identify and support customers throughout their lifecycle, focusing on early intervention and pinpointing difficulties.
- Improved communication of the value proposition by creating cohesive narratives and consistent performance coaching, resulting in increased customer value realization.
- Scaled proactive performance data monitoring programs to focus on leading indicators, enabling earlier intervention and better recognition of client struggles.
- Streamlined issue management pathways through cross-organizational collaboration, fostering internal workflows that improved resolution times and customer trust.
- Supported customer success enablement by maintaining key resources, providing subject matter expertise, and partnering with teams to manage attrition and support new product rollouts.Leading initiatives to optimize revenue cycle processes across multiple practices.
- Collaborating with cross-functional teams to improve billing, coding, and collections workflows.
- Implementing strategic projects to enhance revenue integrity and reduce denials.
- Monitoring key performance indicators and driving continuous improvement efforts.
Manager, Market Performance and Operations
Aledade Tennessee Market
03.2023 - 04.2024
- Led team of specialists supporting over 45 primary care practices to achieve value-based care goals.
- Reviewed KPIs with each practice transformation team member to establish and monitor goals.
- Ensured professional development steps for team members enhancing expertise.
- Optimized Aledade's technology platform, data analytics, workflows, and stakeholder communication.
- Co-developed and executed Performance Market Strategy to improve market efficiency.
- Identified cost-saving opportunities and maximized marketing initiatives within budget constraints.
- Collaborated with stakeholders to establish partnerships with new physician practices.
- Presented ACO information to Board members and executive leadership.
Practice Transformation Specialist
Aledade Tennessee Market
09.2021 - 03.2023
- Managed workflows and clinical calls as project manager to enhance care and reduce costs.
- Organized Aledade initiatives while tracking performance against established goals.
- Designed and deployed workflows, training staff on integration of Aledade technology.
- Implemented project management software (Monday.com) to improve operational efficiency.
- Collaborated with Medical Director and Executive Director on project timelines.
- Assisted in preparing proposals, reports, updates, and summaries for stakeholders.
- Partnered with departments to identify and capitalize on operational improvement opportunities.
Performance Improvement Manager
Dept. of Army, Blanchfield Army Community Hospital
08.2020 - 05.2021
- Recommended process changes to maximize access to care and enhance data accuracy.
Collaborated with Department Chiefs and providers to analyze data for continuous improvement.
Conducted studies on healthcare delivery processes and outcomes, developing metrics for monitoring.
Analyzed collected data for deviations and trends, presenting findings effectively.
Managed national quality data measures to uphold organizational standards.
Oversaw hospital improvement projects, ensuring adherence to schedules.
Delivered CME lectures to advocate for process enhancement.
Developed comprehensive program plans, including goals and performance milestones.
Administrative Officer
Dept. of Army, Madigan Army Medical Center
12.2019 - 06.2020
- Analyzed data to prepare reports and recommend corrective actions for clinic operations.
- Managed clinic budget, personnel actions, and resource allocation efficiently.
- Tracked Market Pay adjustments for all clinic providers to ensure competitive compensation.
- Gathered and organized workload, personnel, equipment, and budget data for decision-making.
- Developed and implemented policies, procedures, and plans to enhance clinic functionality.
- Streamlined administrative services to support clinical activities effectively.
- Maintained centralized database for civilian hires and employee performance appraisals.
- Revised work schedules and assignments to optimize workflow and meet deadlines.
Group Practice Manager
Dept. of Army, Madigan Army Medical Center
01.2019 - 12.2019
- Managed radiology scheduling and operations.
- Developed policies and safety procedures.
Physical Evaluation Board Liaison Officer
Dept. of Army, Madigan Army Medical Center
11.2017 - 12.2019
- Counseled military personnel and processed disability evaluations.
Intern, Orthopedic Service Line
CHI Franciscan
06.2017 - 08.2017
- Followed up with post-surgery patients and supported process improvements.
Labor and Delivery Unit Secretary
Orlando Health Winnie Palmer Hospital
07.2009 - 08.2011
- Managed communication and administrative tasks for the unit.
Education
Master of Health Administration -
University of Central Florida
Orlando, FL08.2017
Bachelor of Arts - Anthropology
Florida Atlantic University
Boca Raton, FL12.2014
Skills
- Microsoft Office and Google Suite proficiency
- Data analytics with Tableau and Sigma
- CRM software expertise, Salesforce
- Organized multitasking and detail orientation
- Team communication skills
- Customer success management
- Healthcare stakeholder engagement
- Program management and optimization
- Risk adjustment coding and data analysis
- Market strategy development
Certification
- Project Management Professional (PMP), April 2024
- Cornell Project Management Certification, February 2023
Awards
Provider Network Peoples’ Choice Award, July 2022, Decision Science Training (M2), September 2019, Civilian Achievement Award, April 2018
Timeline
Extended Revenue Cycle Management Program Manager
athenahealth
04.2024 - Current
Manager, Market Performance and Operations
Aledade Tennessee Market
03.2023 - 04.2024
Practice Transformation Specialist
Aledade Tennessee Market
09.2021 - 03.2023
Performance Improvement Manager
Dept. of Army, Blanchfield Army Community Hospital
08.2020 - 05.2021
Administrative Officer
Dept. of Army, Madigan Army Medical Center
12.2019 - 06.2020
Group Practice Manager
Dept. of Army, Madigan Army Medical Center
01.2019 - 12.2019
Physical Evaluation Board Liaison Officer
Dept. of Army, Madigan Army Medical Center
11.2017 - 12.2019
Intern, Orthopedic Service Line
CHI Franciscan
06.2017 - 08.2017
Labor and Delivery Unit Secretary
Orlando Health Winnie Palmer Hospital
07.2009 - 08.2011
Master of Health Administration -
University of Central Florida
Bachelor of Arts - Anthropology
Florida Atlantic University
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