Experienced HR professional and customer service specialist with a background in sales, conducting interviews, and employee onboarding. Strong leadership skills honed through roles in both education and church ministry. Bilingual in English and Spanish with a passion for service, coaching, and development. Currently serving as the Vocal Director at Dogwood Church, while managing HR operations for Huntington Learning Center.
I lead a diverse vocal team, fostering collaboration and musical excellence. I create and arrange vocal parts for choir and individual singers, record demo tracks, and develop learning resources to assist with rehearsal preparation. I lead rehearsals, provide vocal coaching, and support team members to enhance their performance skills. Additionally, I work closely with other ministry teams to plan and execute services and special events, ensuring seamless coordination and alignment with the overall worship experience. I introduce creative elements to enrich musical presentations and create a powerful impact.
I manage employee relations with care and confidentiality, maintaining trust while effectively resolving conflicts. I ensure legal compliance across all HR practices, mitigating risks related to employment law violations. Additionally, I conduct interviews, guiding the selection of candidates who align with the organization's values and needs. I oversee the full onboarding process, ensuring a smooth and welcoming experience for new hires.
I streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment. I mentored new teachers, providing observation, feedback, and professional development opportunities to ensure growth and success. Additionally, I managed accounts, collected payments, and held conferences to discuss student progress. I played a key role in sales and customer service, ensuring an exceptional experience for clients and maintaining strong relationships with families.