Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Hannah Parten

Houston,TX

Summary

Dynamic professional with extensive experience as a Sober Living House Manager at Transcend Recovery Community, excelling in crisis intervention and group therapy facilitation. Proven leadership and organizational skills foster positive resident engagement and adherence to safety protocols, ensuring a supportive environment for recovery. Proficient in Microsoft Office and dedicated to enhancing client relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sober Living House Manager

Transcend Recovery Community
Houston, TX
03.2025 - Current
  • Coordinated activities within sober living environment to promote positive behavior changes among residents.
  • Developed and enforced house rules to maintain safety and adherence to facility's mission.
  • Facilitated weekly group therapy sessions addressing issues related to addiction recovery.
  • Provided crisis intervention services to de-escalate conflicts among residents and staff.
  • Conducted random drug screenings on site in compliance with facility policies.
  • Monitored medication usage to ensure adherence to physician orders and proper dosages.
  • Oversaw intake and discharge processes, including completion of necessary paperwork.
  • Assisted residents with transportation for medical appointments or 12-step meetings offsite.

Medical Receptionist

Houston Neurology Associates
Houston, TX
09.2024 - 03.2025
  • Provided comprehensive support to clinical staff during patient visits, including rooming patients and documenting chief complaints.
  • Verified insurance coverage and collected co-payments as required.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Prepared new patient charts, ensuring all necessary forms were accurately completed.
  • Answered phone calls promptly and directed inquiries to appropriate personnel.
  • Scheduled and confirmed patient appointments, verifying times with providers.
  • Processed referrals for specialist care upon request from physicians or patients.
  • Assisted with filing medical records and maintained accurate electronic documentation.

Receptionist

Recenter
Houston, TX
12.2023 - 12.2024
  • Oversaw distribution of incoming mail, courier services, faxes, and photocopying requests.
  • Managed documentation processes for received communications to ensure accuracy and efficiency.
  • Answered and screened calls on multi-line systems, facilitating effective call forwarding.
  • Conducted regular meetings with residents to address progress, challenges, and successes.
  • Demonstrated problem-solving skills by resolving issues efficiently.
  • Managed household errands and essential duties to maintain smooth operations.
  • Created a safe environment that fostered respect among all residents.
  • Cultivated open communication channels within the home to enhance resident engagement.

Waitress/Bartender

District 249 Bar & Grill
Tomball, TX
05.2023 - 10.2023
  • Served each guest courteously, quickly and efficiently.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Housekeeper

Handi Brandi Housekeeping Services
Baytown, TX
01.2021 - 10.2023
  • Attention to detail
  • Interpersonal communication
  • Time management
  • Deep cleaning
  • Bathroom cleaning
  • Vacuuming
  • Mopping
  • Linen Changes
  • Emptying trash cans
  • Dusting

Executive Administrative Assistant

Falck Safety Services
Houston, TX
09.2016 - 09.2021
  • Manage executive's calendar and schedule, including arranging meetings, conferences, and travel
  • Prepare and edit correspondence, reports, and presentations
  • Create and maintain databases and executive contact lists
  • Manage and coordinate executive projects, including research, data analysis, and report preparation
  • Develop and maintain filing systems, both electronic and paper
  • Monitor and respond to emails, phone calls, and other inquiries
  • Prepare expense reports, manage executive budgets, and reconcile corporate credit card statements
  • Coordinate and plan events, such as staff meetings, conferences, among other special events
  • Develop and maintain relationships with internal and external stakeholders
  • Provide administrative support to other departments within the organization, as needed special projects and other duties as assigned
  • Routinely prepare agendas and take detailed minutes of meetings
  • Assist with onboarding and training of new employees to ensure new hires are adequately brought up to speed
  • Track and monitor progress of key projects

Day Bartender/Manager

Two Mules Tavern
Spring, TX
03.2015 - 08.2018
  • Maintains inventory.
  • Creates drink and food menus.
  • Determines employees' schedules.
  • Ensures bar is well-stocked and clean.
  • Tracks customer behavior and sales.
  • Maintains budget and monitors costs.
  • Maintains drink recipe documentation.
  • Oversees planning for special events.
  • Day time bartending duties

Hooters Girl/Bartender/Promo Girl/Trainer

Hooters
Houston, TX
07.2008 - 11.2015
  • Ensure customers are greeted within 2 minutes
  • Tend Bar and take to go orders
  • Travel to surrounding locations to provide training for new employees
  • Attend and promote the company at different events around Houston
  • Plan special events at the location to ensure sales productivity

Education

High school diploma -

Klein Oak High School
Klein, TX
05.2008

Skills

  • Customer service and support
  • Attention to detail
  • Customer relationship management
  • Promotional skills
  • Bartending and event planning
  • Time management
  • Computer literacy and skills
  • Leadership abilities
  • Active listening
  • Typing proficiency
  • Empathy and teamwork
  • Communication skills
  • Microsoft Office suite
  • Organizational skills
  • Sales expertise
  • Writing proficiency
  • Public speaking skills
  • Management experience
  • Microsoft PowerPoint, Excel, Word, Outlook
  • Phone etiquette and front desk operations
  • Social media management
  • Data entry and crisis intervention skills
  • Group therapy facilitation and medication management
  • Intake and discharge processes
  • Conflict resolution strategies
  • Resident transportation and peer support

Certification

  • TABC Certification
  • Food Handler Certification
  • Recovery Coach Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Work style: Reliability, Proficient, 03/01/25
  • Sales skills, Proficient, 03/01/25
  • Customer focus & orientation, Proficient, 04/01/25
  • Administrative assistant/receptionist, Proficient, 03/01/25
  • Attention to detail, Proficient, 03/01/25
  • Written communication, Proficient, 03/01/25
  • Spreadsheets with Microsoft Excel, Proficient, 04/01/25
  • Work motivation, Proficient, 04/01/25
  • Legal skills, Proficient, 03/01/25
  • Work style: Productivity, Proficient, 04/01/25
  • Working with MS Word documents, Proficient, 03/01/25
  • Customer service, Proficient, 04/01/25

Timeline

Sober Living House Manager

Transcend Recovery Community
03.2025 - Current

Medical Receptionist

Houston Neurology Associates
09.2024 - 03.2025

Receptionist

Recenter
12.2023 - 12.2024

Waitress/Bartender

District 249 Bar & Grill
05.2023 - 10.2023

Housekeeper

Handi Brandi Housekeeping Services
01.2021 - 10.2023

Executive Administrative Assistant

Falck Safety Services
09.2016 - 09.2021

Day Bartender/Manager

Two Mules Tavern
03.2015 - 08.2018

Hooters Girl/Bartender/Promo Girl/Trainer

Hooters
07.2008 - 11.2015

High school diploma -

Klein Oak High School

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