Hannah Patrick
Fort Myers
Summary
Dynamic Front of House Manager at Oak and Stone, skilled in client relationship management and staff oversight. Successfully enhanced service quality through operational standards, fostering a collaborative environment. Recognized for training excellence and conflict resolution, ensuring exceptional guest experiences and team cohesion during peak hours.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Oak and Stone
05.2024 - Current
- Managed daily operations to ensure exceptional guest experiences and efficient service delivery.
- Trained and supervised front-of-house staff, fostering a collaborative and customer-focused environment.
- Implemented operational standards that enhanced service quality and streamlined workflow processes.
- Developed staff schedules to optimize coverage during peak hours while maintaining cost-effectiveness.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Lead Key Holder
Oak and Stone
11.2023 - 05.2024
- Trained and mentored new team members on operational procedures and customer service standards.
- Ensured optimal store presentation by managing product displays and merchandise organization.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Assisted in scheduling staff shifts to maintain efficient store operations during peak hours.
- Facilitated communication between management and staff to address concerns promptly and effectively.
Head Server/Trainer
Oak and Stone
05.2022 - 05.2024
- Trained and mentored new servers on menu knowledge and customer service excellence.
- Oversaw daily operations to ensure seamless dining experiences for guests.
- Implemented efficient table management strategies to optimize seating arrangements.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Naples High School
Naples, FlSkills
- Client relationship management
- Conflict resolution
- Staff management
- Talent acquisition
- Team oversight
- Task delegation
- Food costs
- Restaurant marketing
- Collaboration and teamwork
Accomplishments
- Supervised team of 80+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Management ServSafe Certification
Timeline
Front of House Manager
Oak and Stone
05.2024 - Current
Lead Key Holder
Oak and Stone
11.2023 - 05.2024
Head Server/Trainer
Oak and Stone
05.2022 - 05.2024
High School Diploma -
Naples High School