Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Pauley

Boone

Summary

Skilled in employee development and exceptional communication, I excel in conflict resolution and training, significantly improving team efficiency and customer satisfaction. I am confident in my ability to treat people with kindness and give employees and clients all the information they need to succeed.

Overview

14
14
years of professional experience

Work History

Merchandise Buyer/Senior Sales Manager

Anna Bananas
06.2018 - Current
  • Provide outstanding customer service to shoppers and consignors.
  • Evaluate clothing based on style and condition to maximize profit for client and store.
  • Familiar with handling cash and tablet-based payment applications, solving money errors, closing out terminals.
  • Trained new team members on daily tasks, how to handle cash registers, how to speak with shoppers/consignors, etc.
  • Resolve shopper/consignor complaints by remaining calm, acknowledging the problem, and offering my best solution.
  • Enhanced sales performance by analyzing market trends and consumer preferences to select optimal merchandise assortment.

Front of House Manager

Proper
03.2019 - 03.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.

Salon Manager

Shear Shakti
04.2017 - 03.2019
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar for over 15 hair stylists and massage therapists.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Managed inventory effectively, ensuring availability of popular products while minimizing waste.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Trained all salon staff members on booking software (MindBody, Phorest).
  • Organized and promoted community events such as First Friday Art Crawl

Student Employee

Appalachian State University Financial Aid Office
05.2014 - 08.2014

Hostess

Afton Tavern
07.2011 - 01.2014

Education

Bachelor of Science - Marketing

Appalachian State University
Boone, NC
05-2022

Skills

  • Employee development
  • Exceptional communication
  • Training and mentoring
  • Patience and empathy
  • Conflict resolution
  • Phone etiquette
  • Problem-solving skills
  • Detail-oriented
  • Schedule management

Timeline

Front of House Manager

Proper
03.2019 - 03.2025

Merchandise Buyer/Senior Sales Manager

Anna Bananas
06.2018 - Current

Salon Manager

Shear Shakti
04.2017 - 03.2019

Student Employee

Appalachian State University Financial Aid Office
05.2014 - 08.2014

Hostess

Afton Tavern
07.2011 - 01.2014

Bachelor of Science - Marketing

Appalachian State University

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Hannah Pauley