Hannah Payen
Lancaster,NY
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Hygienist
Clarence Center Family Dental
07.2021 - Current
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Served as a mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
Veterinary Technician
Transit Animal Hospital
05.2017 - Current
- Restrained animals to protect veterinarians and other staff members from potential harm.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Educated clients on nutrition, preventive health and other animal care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and examined samples in office to help Veterinarians diagnose blood, urine, fecal and ear abnormalities
- Prepared pharmaceuticals for patients with proper labeling and instructions
Teaching Assistant
Medaille College
09.2015 - 05.2017
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Maintained laboratory safety by demonstrating equipment and techniques.
Veterinary Technician
Orchard Park Veterinary Medical Center
03.2015 - 12.2015
- Administered medications to animals in treatment and documented changes in condition.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on nutrition, preventive health and other animal care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Obtained patient history from owners and performed physical examinations.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Education
Associate of Science - Dental Hygiene
Erie Community College
Buffalo, NY05.2020
Associate of Science - Veterinary Technology
Medaille College
Buffalo, NY05.2015
Skills
- Treatment Planning
- Team Collaboration
- Remote Office Availability
- Document and Records Management
- Appointment Scheduling
- Conflict Resolution
- Medical terminology knowledge
Certification
- CPR Certified (American Heart Association)
- Local Anesthesia License
Timeline
Dental Hygienist
Clarence Center Family Dental
07.2021 - Current
Veterinary Technician
Transit Animal Hospital
05.2017 - Current
Teaching Assistant
Medaille College
09.2015 - 05.2017
Veterinary Technician
Orchard Park Veterinary Medical Center
03.2015 - 12.2015
Associate of Science - Dental Hygiene
Erie Community College
Associate of Science - Veterinary Technology
Medaille College
- CPR Certified (American Heart Association)
- Local Anesthesia License
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