Hannah Peacher
Woodbury,TN
Summary
Dynamic Customer Service Representative with a proven track record at Lesco Industries, adept at conflict resolution and enhancing customer satisfaction. Skilled in active listening and upselling, I transformed customer complaints into loyalty, significantly boosting repeat business. Committed to delivering exceptional service while fostering strong relationships and ensuring quality outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lesco Industries
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Express Pull N Save
01.2021 - 12.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
The Cleaning Authority
01.2022 - 04.2022
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Taco Bell
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Foster High School
Online School 12.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Call management
- Paperwork processing
- Quality control
- Product sales
- Store maintenance
- Sales closing
- Key holder experience
Timeline
Customer Service Representative
Lesco Industries
03.2024 - Current
Customer Service Representative
The Cleaning Authority
01.2022 - 04.2022
Customer Service Representative
Express Pull N Save
01.2021 - 12.2023
Customer Service Representative
Taco Bell
01.2020 - 01.2021
High School Diploma -
Penn Foster High School
Similar Profiles
Sean MullinsSean Mullins
Millwright at Lesco IndustriesMillwright at Lesco Industries
Cristian OrozcoCristian Orozco
Millwright at Blue Oval - Lesco LogisticsMillwright at Blue Oval - Lesco Logistics
Raheel KamranRaheel Kamran
Electrical Industrial Trainer at LESCOElectrical Industrial Trainer at LESCO