Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
Hannah Peasant
Customer Serice Representative
Pensacola,Fl
Summary
Overview
6
years of professional experience
Work History
McDonald'sPensacola, FL
Crew Member
03.2016 - 12.2016
Job overview
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Alorica Pensacola, FL
Call Center Representative
12.2016 - 01.2018
Job overview
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Navy Federal Credit UnionPensacola, FL
Fraud Member Service Representative
02.2018 - 10.2018
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Sabal House Pensacola, FL
Patient Care Assistant
01.2020 - 06.2020
Job overview
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Blackwater River Correctional FacilityMilton, FL
Correctional Officer
07.2020 - 10.2021
Job overview
- Inspected work sites for contraband, cleanliness, and safety.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Florida Power & Light CompanyPensacola, FL
Customer Care Representative
01.2022 - 07.2022
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Resolved concerns with electrical services to help with retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Pensacola State CollegePensacola, FL
Associate of Arts from Law
08.2026
University Overview
Pine Forest High SchoolPensacola, FL
High School Diploma
05.2016
University Overview
Promotes Comcast products and services and makes recommendations that meet customer needs. Maintains composure in stressful situations and manages or diffuses angry/upset customers.
Skills
- Verbal and Written Communication
- Credit Card Fraud
- Report Transcription
- Active Listening
- Data Entry
- Correspondence and Office Documents
- Workflow Processes
- Fraud Prevention and Detection
- Telephone Etiquette
Timeline
Customer Care Representative
Florida Power & Light Company
01.2022 - 07.2022
Correctional Officer
Blackwater River Correctional Facility
07.2020 - 10.2021
Patient Care Assistant
Sabal House
01.2020 - 06.2020
Fraud Member Service Representative
Navy Federal Credit Union
02.2018 - 10.2018
Call Center Representative
Alorica
12.2016 - 01.2018
Crew Member
McDonald's
03.2016 - 12.2016
Pensacola State College
Associate of Arts from Law
Pine Forest High School
High School Diploma
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