Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Hannah Penoyer

Ottawa,IL

Summary

Hard-working and highly motivated employee, eager to meet and exceed expectations. Strong work ethic, exceptional interpersonal skills, and great attention to detail. Able to learn new skills and concepts quickly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Accountant and Marketing Manager

K's Lawn and Landscaping
Ottawa, Illinois
04.2024 - Current
  • Managed all customer accounts, including payment and invoicing.
  • Maintained an up-to-date spreadsheet of all business expenses and income.
  • Prepared monthly financial statements for management review.
  • Collected and filed all documents related to, and necessary for, business taxes.
  • Acted as a registered agent to receive documents related to the LLC.
  • Managed all marketing, including social media accounts and website, as well as designed and distributed door hangers, business cards, T-shirts, and more.
  • Acted as a secretary, emailing, calling, and messaging customers about payment, scheduling, and quote requests.
  • Delivered PPE, water, and other necessities to team members throughout the workday.

Concession Stand Employee

Ottawa Girls Fastpitch Association
Ottawa, Illinois
09.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Accepted cash payments and made correct change without a register.
  • Prepared food items such as popcorn and soft pretzels.
  • Stocked concession stand with merchandise, including drinks, chips, candy, and other snacks.
  • Cleaned work area throughout shift to ensure health standards were met and working space was tidy.
  • Worked and communicated with team members to assist customers and maintain concession stand.

Cashier

Home Hardware Stores
Ottawa, Illinois
01.2023 - 03.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or store credit.
  • Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and sufficient change was had.
  • Issued receipts, refunds, credits and change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Maintained cleanliness of checkout area including countertops, register, windows, and floors.
  • Organized promotional displays and arranged merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Sandwich Artist

SUBWAY®Restaurants
Ottawa, IL
12.2023 - 02.2024
  • Prepared food items such as sandwiches, salads, soups, and drinks, according to customer orders.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Provided quality customer service at all times.
  • Upsold additional items to increase store profits.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware, and general work area, during each shift.
  • Checked expiration dates on products to ensure freshness of items served to customers, and prepared products for the next shift.
  • Replenished condiments and other supplies at both the back and front counters.
  • Communicated effectively with co-workers regarding work tasks and customer needs.
  • Assisted team members in their individual tasks when needed.

Lifeguard and Swim Instructor

Youth Men's Christian Association
Ottawa, Illinois
01.2023 - 08.2023
  • Monitored swimmers and other patrons to ensure safety in the pool area.
  • Enforced pool rules to maintain a safe environment and minimize accidents.
  • Stayed alert and prepared to give life-saving care/follow emergency procedures at any given time.
  • Regularly attended training sessions to maintain certifications and refresh skills.
  • Instructed swimming lessons both privately and in group settings, for swimmers ages three and up.
  • Set up and put away lane lines and other pool equipment for scheduled activities throughout the day.
  • Performed opening and closing procedures depending on the shift, including cleaning and organizing the pool deck, pool equipment, and pool office.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
11-2023

S.T.E.M League Course Certification (Genetics: The Power And Pitfalls of A Modern Revolution) -

Illinois Math And Science Academy
Aurora, IL
05-2021

Skills

  • Following directions
  • Problem-Solving
  • Leadership
  • Organizational Skills
  • Verbal Communication
  • Friendly, Positive Attitude
  • Customer Relations
  • Calm Under Pressure
  • Attention to detail
  • Ambition and perseverance despite troubling circumstances

Certification

  • CPR certification
  • AED certification
  • First Aid certification
  • Bloodborne Pathogen certification

Affiliations

  • Karate
  • Gymnastics
  • Choir
  • Competitive Cheerleading
  • Softball (Recreational, School, and Travel ball)
  • Competitive Swimming
  • Team L.E.A.D (School community and leadership group)
  • Scholastic Bowl
  • Future Farmers of America
  • Book Club
  • Volunteer in dementia unit at Pleasant View Lutheran Home

Accomplishments

  • Co-captain and #1 top scorer of Scholastic Bowl team, local conference 1st Place winner
  • Honor roll student from 5th grade to 12th grade
  • Purple Cord recipient for 100 hours of volunteer service
  • 3-time student of the month for: empathy (one time) and trustworthiness (two times)
  • Swim team-elected recipient of "Strongest Swimmer" award
  • Swim team coach-elected recipient of Honesty award
  • 5-time Young Author award recipient

References

References available upon request.

Timeline

Accountant and Marketing Manager

K's Lawn and Landscaping
04.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
12.2023 - 02.2024

Cashier

Home Hardware Stores
01.2023 - 03.2024

Lifeguard and Swim Instructor

Youth Men's Christian Association
01.2023 - 08.2023

Concession Stand Employee

Ottawa Girls Fastpitch Association
09.2022 - Current

High School Diploma -

Penn Foster Career School

S.T.E.M League Course Certification (Genetics: The Power And Pitfalls of A Modern Revolution) -

Illinois Math And Science Academy

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