HANNAH PERCIBALLI
Brookline,NH
Summary
Results-oriented professional with a proven track record in driving organizational success through a unique blend of organizational acumen, exceptional communication skills, meticulous documentation, and a keen eye for detail. Adept at enhancing operational efficiency and effectiveness through strategic project management, process improvement initiatives, and a commitment to excellence. Known for successfully navigating complex challenges, streamlining workflows, and fostering collaboration to achieve measurable results. Seeking to contribute these strengths to a dynamic team where my skills in organization, communication, documentation, and process improvement can make a significant impact on overall success.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Everbridge
10.2021 - Current
- Manage and prioritize multiple onboarding projects simultaneously to ensure timely completion and customer satisfaction.
- Provide consultative assistance/training to existing Everbridge customers to improve the use of their system or with new product features.
- Provide and maintain project plans customized for each customer's needs to ensure resource availability, documentation, and completion in a timely manner.
- Develop and maintain in-depth knowledge of the Everbridge system capabilities to tailor consultative services to each customer's individual needs.
- Provide ongoing support and guidance to customers throughout the implementation process, ensuring their needs and goals are met.
- Provide feedback internally to improve the onboarding process.
- Review and adjust documentation as processes changed.
- Collaborate with cross-functional teams to improve the Implementation process.
- Assist in the creation and delivery of training materials for new customers.
Technical Support Engineer
Everbridge
10.2020 - 10.2021
- Managed approximately 30 technical support customer tickets generated through email and phone calls.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Developed and maintained technical documentation for internal and external use, including troubleshooting guides and knowledgebase articles
- Collaborated with cross-functional teams to drive customer success
- Advised senior personnel on potential process/product improvements.
- Provided technical assistance and support to customers, resolving their technical issues in a timely and efficient manner
Owner
Molti Morsi, LLC
06.2017 - 10.2020
- Develop and implement effective marketing strategies to attract new customers and increase sales
- Ensure compliance with all local, state, and federal regulations regarding food safety and sanitation
- Ensure compliance with all local, state, and federal regulations related to food handling and manufacturing
- Review financial statements and analyze financial data to identify areas of improvement and make strategic business decisions
- Coordinate with vendors and suppliers to ensure timely delivery of goods
- Develop and implement the business plan to achieve the company's goals and objectives.
Personal Trainer
Boston Sports Clubs
05.2016 - 08.2019
- Assist clients in developing and maintaining healthy nutrition habits to complement their fitness goals
- Provide exceptional customer service to clients, ensuring their needs and fitness goals are met
- Create and deliver engaging fitness workshops for clients to educate them about the benefits of different types of exercise and how to incorporate them into their fitness routine
- Stay up-to-date with current fitness trends and research to provide the best possible training and guidance to clients
- Collaborate with other personal trainers to develop and implement new and innovative fitness programs
- Conduct regular assessments of client's progress and adjust workout plans as needed to ensure optimal results.
Adoption Supervisor
Animal Rescue League of Boston
08.2015 - 11.2016
- Develop and implement strategies to increase adoption rates and find permanent homes for animals in the shelter
- Supervise and evaluate the performance of shelter agents to ensure efficient and effective operations
- Train and supervise adoption counselors to ensure they provide excellent customer service and accurately match animals with potential adopters
- Collaborate with veterinary team to ensure the health and well-being of animals in the shelter
- Ensure the care of animals in the shelter was extraordinary
- Maintain accurate and up-to-date records of all animals in the shelter, including their medical history, behavior assessments, and adoption status
- Maintain a clean and organized space for all animals, workers, and visitors.
Animal Care Technician
NHSPCA
09.2013 - 05.2014
- Monitor the behavior and health of animals, and report any abnormalities or concerns to the veterinary staff
- Assist in the selection and placement of animals in suitable homes
- Maintain accurate records of animal care, including daily logs of feeding, cleaning, exercise, and medical treatments.
Education
Bachelor's of Arts - Zoology
The University of New Hampshire
Durham, NH05.2014
Skills
- Customer Service
- Communication
- Project Management
- Time Management
- Documentation
- Problem Solving
- Analytical Skills
- Client Relationship Management
- Process Improvement
- Strategic Planning
- Organization
Timeline
Implementation Specialist
Everbridge
10.2021 - Current
Technical Support Engineer
Everbridge
10.2020 - 10.2021
Owner
Molti Morsi, LLC
06.2017 - 10.2020
Personal Trainer
Boston Sports Clubs
05.2016 - 08.2019
Adoption Supervisor
Animal Rescue League of Boston
08.2015 - 11.2016
Animal Care Technician
NHSPCA
09.2013 - 05.2014
Bachelor's of Arts - Zoology
The University of New Hampshire