Hannah Peregoy
Summary
Detail-oriented professional experienced in providing exceptional administrative and organizational support in busy office settings. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management.
Overview
8
8
years of professional experience
Work History
Mail Handler Assistant
United States Post Office
11.2024 - Current
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
- Operated various types of machinery used in the mail handling process safely and efficiently.
OFFICE ASSISTANT
S & S Rigging, INC.
05.2017 - 11.2024
- Operate office machines such as photocopiers and scanners
- Answer emails, telephones, direct calls, and take messages
- Compute, record, and proof-read date and other information, such as records and reports
- Basic bookkeeping and complete bank transactions
- Complete and mail bills, invoices, and checks
- Scheduling
CUSTOMER SERVICE REPRESENTATIVE
Estes Truckload Management, LLC.
01.2021 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Made outbound calls to obtain information
- Answered inbound calls, chats and emails to facilitate customer service
- Contact customers to respond to inquiries or to notify them of shipment investigation results or any planned adjustments
CAMP COUNSELOR
Camp Baker
07.2019 - 08.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Enforced discipline and policies to protect safety of recreational activity participants
- Coordinated and led group activities for campers and counselors
- Arranged decorations, equipment, and site resources to facilitate various entertaining activities for campers
- Maintained tidy, clean and organized play and work areas
- Worked creatively with other staff to develop and carry out new themes and events for camp participants
- Explained and enforced rules to keep campers safe and healthy
- Inspected cleanliness and hygiene of camp area
- Implemented arts and crafts activities and supervised art sessions at camp
HOSTESS
O'Charley's Restaurant & Bar
11.2016 - 02.2017
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
Education
High School -
Lloyd C. Bird High School
Chesterfield, VA01.2018
Skills
- Customer Service
- Excel
- Spreadsheets
- QuickBooks
- Expert
- Data Entry
- Organizing
- Categorizing
- Teamwork and contribution
- Reliability and punctuality
- Strong team contribution
Timeline
Mail Handler Assistant
United States Post Office
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Estes Truckload Management, LLC.
01.2021 - 01.2022
CAMP COUNSELOR
Camp Baker
07.2019 - 08.2019
OFFICE ASSISTANT
S & S Rigging, INC.
05.2017 - 11.2024
HOSTESS
O'Charley's Restaurant & Bar
11.2016 - 02.2017
High School -
Lloyd C. Bird High School
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