Hannah Perez

7 Brew Coffee

Champaign , IL

05.2024 - Current

Provided individualized instruction to match personal strengths, background and learning style of each employee.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained a clean and organized work environment, including cleaning coffee machines, countertops.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Accepted cash and credit card payments, issued receipts and provided change..
Memorized recipes for specialty coffee, tea, non-espresso beverages and seasonal offerings.
Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Trained new employees on company policies, operational procedures, and customer service standards.
Delegated tasks to employees and monitored activities and task completion.
Maintained positive working relationship with fellow staff and management.
Resolved customer complaints promptly and professionally.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Created complex, hand-crafted beverages based upon customer preferences.
Labeled containers of milk for use in coffee drinks according to expiration dates.
Prepared and served hot or cold beverages.