Hannah Perez
Henderson
Summary
Strategic and data-driven Director of Operations with a proven track record of driving efficiency, scalability, and performance in fast-paced, creative environments. Currently leading operational excellence at a marketing agency, I specialize in building and implementing systems that align cross-functional teams, increase profitability, and support bold, visionary goals. Known for balancing operational rigor with creative flexibility, I bring deep expertise in remote team management, KPI development, strategic planning, and financial oversight. Adept at translating high-level ideas into actionable strategies, I thrive in mission-driven organizations where innovation, impact, and accountability intersect. Passionate about delivering seamless, high-quality client experiences while fostering sustainable growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Instrumental Group
01.2025 - Current
- Streamlined operational processes, enhancing major efficiency and productivity across web, systems, crm, and project management departments.
- Implemented strategic initiatives across teams to bring our KPI On time to spec percentage from 68% to 86% on time within 1 quarter.
- Developed and enforced standard operating procedures on project team, ensuring compliance with different types of industry regulations and best practices.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks while keeping accountability at an all time high and delivery standards improved drastically.
- Created and provided a library of internal and external knowledge based articles for future resources/references among teams and oversaw adoption of use of the articles leading to less questions on teams.
- Mentored and coached team members to foster productive, passionate and engaging work environment. Ensured each direct report was not only productive but happy and driven in the environment we worked within.
Senior Project Manager/Operations Team Leader
Instrumental Group
05.2023 - Current
- Led & kept cross-functional teams accountable to deliver complex web, systems, and CRM projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to operate efficiently on each team .
- Mentored project managers & operations team, fostering professional growth and enhancing team capabilities and workflows.
- Implemented risk management strategies to identify and mitigate potential project challenges, as well as real time IDS for client projects.
- Managed vendor relationships, negotiating contracts to improve service delivery for operations team and clients.
Project Manager, Client Success & Web Development
Impulse Creative
05.2021 - Current
- Fostered relationships with clients to promote positive working relationships.
- Developed and initiated projects, managed time estimates, costs, and monitored performance.
- Updated operational methods and processes, tracked information and compiled data to improve efficiency.
- Identified plans and resources required to meet project goals and objectives.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Bartender & Beverage Director
BLU Sushi
02.2014 - 08.2022
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Generated higher ticket averages by training all employees on suggestive up-selling techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Design Consultant & Project Manager
California Closets
04.2020 - 06.2021
- Prepared original and relevant options for clients suitable to individual requirements.
- Prepared strategies and proposed concepts for client approval.
- Contacted other contractors to assist in job duties, including Electricians and Interior Designers.
- Met with over fifteen customers per week to discuss design vision and individual needs.
- Created Designs through CAD Software Pro efficiently to get them into clients hands quickly.
- Sold over $300K in revenue from start of year. Surpassing my budgeted goal by $100K.
Beverage Director
Society Restaurant And Lounge
01.2018 - 03.2019
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Served as shift manager, handling scheduling and ordering inventory where needed.
Education
MBA - Business Administration/ Marketing Minor
Florida Gulf Coast University
12-2019
Bachelor of Science - Supervision And Management
Florida Southwestern State College
05-2018
Skills
- Managing Multiple Projects
- Budgeting and Forecasting
- Timely Project Completion
- Scrum Methodology
- Operational efficiency
- Strategic planning
- Operations oversight
- Fluent in English & German
- G Suite Proficient
- HubSpot CMS Certified
- HubSpot Marketing Certified
- P>Project Management
- P>Staff Management
- Teamwork Certified
- ClickUp Certified
- Asana Certified
- Marker IO Platform Certified
- Proficient in CAD Soft Pro
Software
ClickUp
,Google Suite
,Excel
,Pastel
,Hubspot
Certification
- PMP - Project Management Professional
- Hubspot- Digital Marketing
- Hubspot-Inbound Marketing
- Hubspot-Platform Consulting
- Hubspot- CMS
Languages
German
Native or Bilingual
Personal Information
Title: Project Manager
Timeline
Director of Operations
Instrumental Group
01.2025 - Current
Senior Project Manager/Operations Team Leader
Instrumental Group
05.2023 - Current
Project Manager, Client Success & Web Development
Impulse Creative
05.2021 - Current
Design Consultant & Project Manager
California Closets
04.2020 - 06.2021
Beverage Director
Society Restaurant And Lounge
01.2018 - 03.2019
Bartender & Beverage Director
BLU Sushi
02.2014 - 08.2022
MBA - Business Administration/ Marketing Minor
Florida Gulf Coast University
Bachelor of Science - Supervision And Management
Florida Southwestern State College
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