Hannah Perez
Henderson,NV
Summary
Dynamic operations professional with extensive expertise in process optimization and productivity enhancement. Proven ability to cultivate collaborative team environments that drive impactful results and foster innovation. Recognized for adaptability and reliability in fast-paced settings, with a strong emphasis on strategic planning and effective problem-solving. Committed to delivering excellence and continuous improvement in all operational initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Instrumental Group
03.2023 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Collaborated with IT department for implementing strong security measures, safeguarding sensitive patient information.
- Conducted thorough investigations into reported incidents involving potential HIPAA violations, ensuring proper resolution and follow-up actions were taken.
- Served as a valuable resource for colleagues seeking guidance on best practices related to maintaining a compliant healthcare environment, fostering a sense of collaboration and shared responsibility throughout the organization.
- Cross-trained existing employees to maximize team agility and performance.
Project Manager, Client Success & Web Development
Impulse Creative
04.2021 - 03.2023
- Fostered relationships with clients to promote positive working relationships.
- Developed and initiated projects, managed time estimates, costs, and monitored performance.
- Updated operational methods and processes, tracked information and compiled data to improve efficiency.
- Identified plans and resources required to meet project goals and objectives.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Design Consultant & Project Manager
California Closets
04.2020 - 09.2021
- Prepared original and relevant options for clients suitable to individual requirements.
- Prepared strategies and proposed concepts for client approval.
- Contacted other contractors to assist in job duties, including Electricians and Interior Designers.
- Met with over fifteen customers per week to discuss design vision and individual needs.
- Created Designs through CAD Software Pro efficiently to get them into clients hands quickly.
- Sold over $300K in revenue from start of year. Surpassing my budgeted goal by $100K.
Beverage Director
BLU
02.2014 - 08.2021
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Generated higher ticket averages by training all employees on suggestive up-selling techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
MBA - Business Administration/ Marketing Minor
Florida Gulf Coast University
Fort Myers, FL12-2019
Bachelor of Science - Supervision And Management
Florida Southwestern State College
Fort Myers05-2018
Skills
- Budgeting and Forecasting
- Timely Project Completion
- Strategic planning and execution
- Operational oversight & efficiency
- Leadership training
- Quality assurance
- Fluent in English & German
- G Suite Proficient
- HubSpot CMS Certified
- HubSpot Marketing Certified
- HubSpot Sales Implementation Certified
- Staff Management
- ClickUp Certified
- Asana Certified
- Proficient in CAD Soft Pro
Accomplishments
- Supervised team of 15 staff members/direct reports while overseeing operations at a high level for 76 employees.
- Spearheaded a 4 month Project Management/Client Experience Platform migration and optimization, cross collaborating with 6 different teams to ensure accuracy and adoption.
- Developed entirety of Internal Knowledge base system to ensure daily operations were being met and KPI's achieved through documentation and SOP's.
- Brought Project on time completion from 68% to 91% on-time to spec in 9 month's.
Certification
- PMP - Project Management Professional
- Hubspot- Digital Marketing
- Hubspot-Inbound Marketing
- Hubspot-Platform Consulting
- Hubspot- CMS
Languages
German
Native or Bilingual
Timeline
Director of Operations
Instrumental Group
03.2023 - Current
Project Manager, Client Success & Web Development
Impulse Creative
04.2021 - 03.2023
Design Consultant & Project Manager
California Closets
04.2020 - 09.2021
Beverage Director
BLU
02.2014 - 08.2021
MBA - Business Administration/ Marketing Minor
Florida Gulf Coast University
Bachelor of Science - Supervision And Management
Florida Southwestern State College
Software
HubSpot
Salesforce
ClickUp
Teamwork
Google Suite
Pandadoc
Aircall
Excel
Personal Information
Title: VP of Operations