Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Perry

Louisa,KY

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

2
2
years of professional experience

Work History

Cashier

ZipZone
08.2023 - 02.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Representative

Teleperformance USA
11.2021 - 07.2023
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate Degree in Computer Repair - Computer Repair

West Virginia Junior College
Charleston, WV

High School Diploma -

Teays Valley Christian School
Teays Valley, WV
05-2002

Skills

  • Returns processing
  • Drawer balancing
  • Product restocking
  • Hospitality and accommodation
  • Team collaboration
  • Complex Problem-solving
  • Report preparation
  • Cash management
  • Identification checks
  • Liquor regulations and compliance
  • Cash handling
  • Credit card processing

Timeline

Cashier

ZipZone
08.2023 - 02.2024

Customer Service Representative

Teleperformance USA
11.2021 - 07.2023

Associate Degree in Computer Repair - Computer Repair

West Virginia Junior College

High School Diploma -

Teays Valley Christian School

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