Hannah Pettersen

• Working at satellite location without onsite management enabling trust and ability to run a smooth operation without overhead.
• Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Enhanced communication between departments by regularly updating patient information and coordinating schedules.
• Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
• Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
• Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
• Improved patient satisfaction by streamlining the registration process and reducing wait times.
• Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
• Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered cheerful first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Organized and maintained files and records to ensure up-to-date documentation.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Resolved customer problems and complaints.
• Tracked important information in Eclipse with Excel spreadsheets and ran reports or generated graphs using data.

• Enhanced infant development by implementing age-appropriate activities and lessons.
• Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
• Maintained confidentiality of children, family information and staff.
• Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
• Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
• Established routines for nap time, feeding, and diaper changes to create a stable environment for growth.
• Ensured safe and nurturing environment for infants by maintaining clean and organized spaces.
• Partnered with other teachers in the center to develop cohesive curriculum and share best practices for infant care.
• Implemented creative art projects that allowed infants to explore different textures while developing fine motor skills.
• Maintained accurate records of each infant''s daily activities, meals, diaper changes, and other pertinent information for parent communication.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.

I received Employee of the Month twice at this job.