HANNAH PHAM
Military Commercial Joint Stock Bank
Seattle,WA
1
Certification
2025
years of professional experience
Customer-focused professional with experience in client communication, accounting, and business support. Over several years as a freelance artist, I managed customer inquiries, discussed project requirements, handled orders, and built long-term relationships with clients. I also completed internships in accounting and SME banking, where I worked with business clients and gained experience supporting sales and financial operations. I hold a Bachelor’s degree in Accounting, have passed CFA Level I, and am currently pursuing a Post-Baccalaureate program at the University of Washington Bothell. I enjoy working with people, solving problems, and building strong customer relationships.
Work History
SME Banking Assistant (Trainee Program)
2 Months- Assisted Relationship Managers in supporting SME clients throughout the lending process.
- Communicated with business customers to collect documentation and follow up on loan applications.
- Prepared and reviewed customer financial documents to support credit assessments.
- Coordinated with internal teams to ensure timely processing of customer requests.
Customer Service & Sales Representative
3 Months- Reached out to prospective buyers across Europe, North America, and India and maintained regular communication with customers throughout the sales process.
- Worked directly with visiting customers at the factory, discussed product needs, and coordinated with internal teams to support orders and follow-ups.
- Helped secure 4 plywood shipments to the Europe and 3 shipments to India during my time with the company.
- Built trusted relationships with customers through consistent communication and reliable support, contributing to long-term client engagement.
Associate General Accountant
8 Months- Processed accounting records, invoices, and supporting documents for client engagements.
- Reconciled financial data and assisted with month-end accounting tasks.
- Reviewed accounting documents for accuracy and compliance with internal procedures.
- Collaborated with team members to ensure timely completion of client deliverables.
Freelance Illustrator & Commission Artist
- Managed commission projects from initial customer inquiries and pricing to revisions, payment, and final delivery.
- Built and managed a Facebook art page with 15,000+ followers, generating commission opportunities and merchandise sales.
- Worked directly with manufacturers to coordinate custom merchandise production and ensure product quality and timely delivery.
- Participated in festivals and conventions as a guest artist, selling artwork and merchandise while building relationships with new and returning customers.
Education
Bachelor of Arts - Finance, Business Analyst And AI (Post-Bacc)
Bachelor of Arts - Accounting
Skills
Bilingual (Vietnamese
English)
Customer Relationship Management
Problem Solving
Microsoft Office
Basic Accounting
Business Development
Timeline
SME Banking Assistant (Trainee Program)
Military Commercial Joint Stock Bank
10.2024 - 12.2024Read More
Customer Service & Sales Representative
C&D LLC
06.2024 - 09.2024Read More
Associate General Accountant
VFLIX Company Limited
04.2023 - 12.2023Read More
Freelance Illustrator & Commission Artist
Self-employed
2016 - 2020Read More
University of Washington Bothell
Bachelor of Arts from Finance, Business Analyst And AI (Post-Bacc)
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Hanoi University
Bachelor of Arts from Accounting
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