Hannah Phillips
Summary
Energetic Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Dependable and punctual offering a strong knowledge of banking services and products.
Overview
5
5
years of professional experience
Work History
Teller
The Cecilian Bank
04.2023 - Current
- Improve customer satisfaction by providing efficient and accurate transaction processing.
- Streamline teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assist customers with account inquiries, resolving issues promptly and professionally.
- Maintain cash drawer accuracy by conducting regular teller proofs and implementing effective cash handling practices.
- Contribute to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintain up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educate customers on use of banking website and mobile apps.
- Exceed job expectation by preforming tasks beyond job description such as opening new accounts, closing accounts, opening CDs.
Online Grocery Pickup and Delivery
Walmart
02.2021 - 04.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Greeted and helped customers find and choose items
- Answered calls and assisted customers in a polite and efficient manner
- Worked in a fast-paced environment and remained calm in high-stress situations
- Kept track of substitutions and informed customers about them
- Helped keep customer wait times lower than other stores in the market
- Located and shopped items quickly and accurately in order to fulfill customers' needs.
Sales Associate
JCPenney
07.2019 - 02.2020
- Assisted customers in locating and purchasing product
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Performed closing responsibilities including counting and securing cash from the registers
- Kept my department clean and aesthetically pleasing
- Worked well in a team environment.
Education
High School Diploma -
Ohio County High School
Hartford, KY05.2019
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Phone Etiquette
- Drawer balancing
- Cash Handling
- Customer Relationship Building
Timeline
Teller
The Cecilian Bank
04.2023 - Current
Online Grocery Pickup and Delivery
Walmart
02.2021 - 04.2023
Sales Associate
JCPenney
07.2019 - 02.2020
High School Diploma -
Ohio County High School
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