Hannah Picotte
Cleveland,NY
Summary
Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Technical Account Manager
Stack Sports
02.2024 - Current
- Manage client relationships, ensuring high satisfaction and retention rates.
- Analyze technical requirements and deliver tailored solutions to meet client needs.
- Collaborate with cross-functional teams to optimize product performance and support.
- Developed strategic account plans to drive growth and identify up sell opportunities.
- Create and present business reviews quarterly and annually.
Full Time - Partner Support Agent
Stack Sports
01.2022 - 02.2024
- Delivered excellent support to partners, resolving questions or issues effectively.
- Analyzed partner feedback to identify improvement opportunities in the service industry.
- Assisted management with marketing for the team.
- Trained new employees on the system.
Contract Position - Partner Support Agent
Stack Sports
10.2021 - 01.2022
- Delivered exceptional customer service to partners, resolving inquiries efficiently.
- Delivered interpersonal skills and patience during all customer interactions.
- Collaborated with internal teams to streamline support processes.
- Received and recorded partner feedback to improve service offerings.
Cashier
Aldi
08.2020 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and complaints, ensuring satisfaction.
- Collaborated with team members to optimize store layout for improved customer flow.
Restaurant Hostess
Texas Roadhouse
06.2019 - 08.2020
- Welcomed and seated guests efficiently, ensuring positive first impressions and customer satisfaction.
- Managed waitlist effectively, optimizing table turnover and minimizing guest wait times.
- Coordinated with kitchen and serving staff to ensure timely service and seamless operations.
- Trained new hostesses on procedures, enhancing team performance and service quality.
Cashier
Burger King
12.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness of workstations and dining areas for customer satisfaction.
- Processed orders on POS system and accepted cash and charge payments.
Education
Associates - Business Administration
Cayuga Community College
05.2021
High School Diploma -
Paul V. Moore High School
Central Square, NY06-2019
Skills
- Proficient in Google Workspaces (Docs, Sheets, Slides, Gmail)
- Proficient in Salesforce
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities
- Time management and organizational skills
- Attention to detail and accuracy
Timeline
Technical Account Manager
Stack Sports
02.2024 - Current
Full Time - Partner Support Agent
Stack Sports
01.2022 - 02.2024
Contract Position - Partner Support Agent
Stack Sports
10.2021 - 01.2022
Cashier
Aldi
08.2020 - 10.2021
Restaurant Hostess
Texas Roadhouse
06.2019 - 08.2020
Cashier
Burger King
12.2018 - 06.2019
Associates - Business Administration
Cayuga Community College
High School Diploma -
Paul V. Moore High School