Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Polich

Middleville

Summary

Dynamic Shift Leader at Starbucks with proven expertise in customer service management and team leadership. Enhanced sales through personalized beverage creation and effective training of new staff. Recognized for maintaining high customer satisfaction and operational efficiency, demonstrating strong problem-solving skills and adherence to safety procedures.

Overview

8
8
years of professional experience

Work History

Shift Leader

Starbucks
06.2021 - Current
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Stocker

Walmart
04.2020 - 05.2020
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Stocked designated items on shelves, end caps and displays.
  • Picked and packed order items.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Part Builder

Lacks
02.2020 - 03.2020
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Coordinated subcontractors to complete work within quality and timeframe targets.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Line Worker

Chipotle
06.2019 - 01.2020
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Parts Inspector

Spectrum Industries
03.2019 - 05.2019
  • Prepared documents for each inspection and repair before submitting for quality control checks.
  • Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
  • Completed visual inspections to gather product data and unique characteristics.
  • Developed detailed understanding of interpreting blueprints and schematics.
  • Performed thorough inspections on machine parts and various mechanical assemblies for precise measuring.
  • Accurately recorded and analyzed inspection reports and testing data.
  • Verified accuracy and completeness of documentation and repairs through quality control procedures.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Trained other workers in inspection and testing procedures.
  • Followed safety protocols while handling hazardous materials.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Repaired faults, reassembled products, and completed additional tests.

Truck Loader

Amazon
09.2018 - 02.2019
  • Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
  • Reviewed shipping orders for accurate fulfillment.
  • Maintained clean and functional warehouse space throughout shifts.
  • Loaded and strapped shipments into place on trucks.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Trained team members to use proper loading and unloading techniques and comply with safety procedures.
  • Worked with team members to move and load cargo properly and safely.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Dietary Aide

Carveth Village
10.2017 - 04.2018
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cleaned and organized kitchen, dining and service areas.

Education

High School Diploma -

Thornapple Kellogg
Middleville, MI
05-2018

Skills

  • Shift leadership
  • Security procedures adherence
  • Sales and upselling
  • Safety processes and procedures
  • Customer service management
  • Role modeling
  • Shift scheduling
  • Inventory counts
  • Training assistance
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Conflict resolution
  • Team leadership

Timeline

Shift Leader

Starbucks
06.2021 - Current

Stocker

Walmart
04.2020 - 05.2020

Part Builder

Lacks
02.2020 - 03.2020

Line Worker

Chipotle
06.2019 - 01.2020

Parts Inspector

Spectrum Industries
03.2019 - 05.2019

Truck Loader

Amazon
09.2018 - 02.2019

Dietary Aide

Carveth Village
10.2017 - 04.2018

High School Diploma -

Thornapple Kellogg

Similar Profiles

CREATE PROFILE
Hannah Polich