Hi, I’m
Hannah Pollard
Panama City,FL
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Summary
Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in cusotmer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
years of professional experience
Work History
Navy Federal Credit Union
Contact Center Representative
09.2022 - 09.2024
Job overview
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Amazon Flex
Delivery Driver
05.2022 - 09.2022
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
South State Bank
Teller II
09.2021 - 05.2022
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Wells Fargo
Teller
03.2020 - 09.2021
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Dicks Sporting Goods
Team Lead Cashier
11.2018 - 03.2020
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
First Step
Day Care Associate
03.2018 - 10.2018
Job overview
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Promoted healthy habits among children by modeling good hygiene practices and encouraging participation in physical activities.
- Enhanced children''s learning experience by incorporating age-appropriate educational activities and play.
- Facilitated smooth transitions between activities, ensuring minimal disruptions to children''s routines.
- Managed classroom materials inventory efficiently, organizing supplies for easy access during lessons and playtime sessions.
- Consistently displayed patience and empathy towards all children, fostering a welcoming and inclusive environment for growth.
- Proactively sought opportunities to improve classroom management skills, leading to more efficient daily routines.
Target
Cashier/Cosmetics Associate
07.2017 - 03.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Chickfila
Cashier
12.2015 - 07.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Mosley High SchoolPanama City, FL
High school Diploma
05.2017
Skills
- Workload Management
- Customer Service
- Problem-solving skills
- Verbal and written communication
- Account updating
- Gathering information
- Inbound phone calls
- Payment Processing
- Call Center Operations
- Resolving issues
- Cash Handling
- Call Center Customer Service
- Customer communications
- Complaint resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Representative
Navy Federal Credit Union
09.2022 - 09.2024
Delivery Driver
Amazon Flex
05.2022 - 09.2022
Teller II
South State Bank
09.2021 - 05.2022
Teller
Wells Fargo
03.2020 - 09.2021
Team Lead Cashier
Dicks Sporting Goods
11.2018 - 03.2020
Day Care Associate
First Step
03.2018 - 10.2018
Cashier/Cosmetics Associate
Target
07.2017 - 03.2018
Cashier
Chickfila
12.2015 - 07.2017
Mosley High School
High school Diploma
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