Hannah Ponthier
Summary
Motivated food serving professional with 3 years food and beverage experience in casual and fine dining. Experience in severing and helping customers. Has worked with cash and also severing plates of food and drinks.Has a love for people and making costumers happy.
Overview
10
10
years of professional experience
Work History
Fast Food, Casher, Drive -Thru, Cleaning Lobby
Panda Express
Dawsonville, Georgia
05.2017 - Current
Regularly cleaned host stand and buffet area. Regularly cleaned host stand and buffet area. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Provided high quality service. Stocked and maintained silverware, linen and condiments. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Greeted guests and communicated about wait time. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Fast Food, Casher, Drive -Thru, Cleaning Lobby
Taco bell
Dawsonville, Georgia
01.2017 - 05.2017
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors. Emptied all trash cans and replaced liners. Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. Gathered and emptied trash and recycling bins. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Assessed customer needs and responded to questions.
Cashier/Sever
Dawsonville Pool Room
Dawsonville, Georgia
08.2016 - 12.2017
Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed Assisted co-workers.Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors. Emptied all trash cans and replaced liners. Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs. Moved and carried equipment and furniture. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Dusted and mopped all hard surfaces.
Drive Thru Cashier And Front Cashier
The JR.Varsity
Dawsonville, Georgia
12.2015 - 07.2016
Hostess, Sever
IHOP
Dawsonville, Georgia
04.2015 - 09.2015
Education
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Dawson County High School
Skills
- Highly responsible and reliable
- Works well under pressure
- Exceptional interpersonal skills
- Extensive hospitality background
- Upbeat, outgoing and positive
- Food safety understanding
- Love working with people
- Understands how to solve problems with a meal
- Understands how to calm down a costumer
- Can count a safe and deposit
- Great way of talking and interacting with costumers
Timeline
Fast Food, Casher, Drive -Thru, Cleaning Lobby
Panda Express
05.2017 - Current
Fast Food, Casher, Drive -Thru, Cleaning Lobby
Taco bell
01.2017 - 05.2017
Cashier/Sever
Dawsonville Pool Room
08.2016 - 12.2017
Drive Thru Cashier And Front Cashier
The JR.Varsity
12.2015 - 07.2016
Hostess, Sever
IHOP
04.2015 - 09.2015
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Dawson County High School
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